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System Engineer

4 months ago

Stoney Creek, Ontario, Canada FirstOntario Credit Union Full time
Why FirstOntario?FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

Job Overview

The Systems Engineer is responsible for managing and monitoring all installed systems and infrastructure. Installing, configuring, testing, and maintaining operating systems, application software and system management tools and access rights administration across the infrastructure, while ensuring the highest levels of systems and infrastructure availability.

Role

  • Configure, install, integrate, Enterprise Infrastructure solutions, including Server Systems, Storage Solutions, Backup/Archive technology.
  • Group policy and certificate management and deployment.
  • Assessment and optimization of the Server Systems & Storage networks, through network monitoring, statistics, and daily health checks.
  • Communicate and enforce, through system procedures, data storage retention policies.
  • Assist in technology roadmaps for Wintel, VM, AD, Storage, Cloud, Backup/Archive & Management Tools, and services.
  • Develop routines for end-users to facilitate storage best practices
  • Anticipate, mitigate, identify, respond to, and resolve issues with storage devices, storage access, and data retrieval.
  • Implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets
  • Develop, implement, and maintain policies, procedures and associated training plans for server system resource administration, appropriate use, and disaster recovery.
  • Develop technical specifications and business cases to support new service acquisitions
  • Maintain industry knowledge on industry trends and new services i.e., Cloud computing, virtualization
  • Develop, manage, and architect methods of patch management, server hardening and operational efficiencies.
  • Coordinate (as required) with the Network, Desktop admin roles, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
  • Administer Server environments, including supporting specific Enterprise Technologies such as Exchange, Mobile Device Technology, VMware, Active Directory, SharePoint, file shares, web services (IIS), and windows networking and management services, including on premise and cloud-based systems.
  • Participate in the implementation of updates to the production environment via the change management tool and process.
  • Respond to systems alerts - error indicators, error messages, failures, and peripheral malfunctions.
  • Securing and monitoring all systems access.
  • Lead and participate in the annual Disaster Recovery planning and validation.
  • Manage and/or provide guidance to junior members of the team.
  • Ensure the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
  • Responsible for ticket management and Tier 3 support.
  • Maintain related documentation and technical specifications information.
  • Support application development teams throughout project lifecycles.
  • Analyze system, server, application, network, and input/output device performance.
  • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
  • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
  • Create required audit reports in response to business user needs, and assist with security audits as required
  • Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
  • Point of On-Call Escalation when required.
  • Provide backup to other Infrastructure team members in their absence
  • Perform other duties as required

Required Skills

  • College diploma or university degree in the field of computer science or a relevant combination of equivalent training and work experience.
  • Have five (5) to seven (7) years of enterprise level support experience.
  • Have five (5) or more years of hands-on technical experience in Server Virtualization VMWare vSphere
  • Experience in Microsoft Active Directory, System Center, SharePoint, and Exchange is required.
  • AZ-104, MCSE, MCP, VMware, Linux and/or other relevant certification is an asset
  • Storage Vendor certification such as Netapp is an asset
  • Advanced knowledge of Networking and troubleshooting tools.
  • Experience implementing and maintaining security devices including firewalls, load balancers, etc.
  • Extensive practical knowledge of data input/output procedures, and system backup protocols.
  • Strong technical command of scripting languages (PowerShell, python, etc.)
  • Strong knowledge of production schedules and automation.
  • Experience with Disaster Recovery is an asset
  • Extensive hands-on software and hardware troubleshooting experience.
  • Experience documenting and maintaining configuration and process information.
  • Familiarity with the Temenos T24 banking system is an asset
  • Good written and oral communication skills.
  • Ability to conduct research into hardware and software issues and products as required.
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed.
  • Proven analytical and problem-solving abilities with a high attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment, while being sensitive to the business priorities and the impact to the Credit Union.
  • Skilled at working within a team-oriented, collaborative environment.
  • Be available to work evenings and weekends as the job demands and travel as required
  • Actively participate in an on-call rotation

Our Story

Our emphasis on service means we're constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We're committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we're located. Our people are the difference, it's a part of why we love coming to work.

FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.

  • We believe giving back to our communities helps everyone.
  • We believe in volunteering, active community support and participation.
  • We believe in investing our profits back into the credit union and the community.
  • We believe in finding solutions to help our Members and communities.

If this sparks your interest and you demonstrate high levels of integrity and credibility, we should talk. Check out our website for the full job description and prepare your cover letter and resume listing your experience, qualifications, and submit it online through our careers page on the company website.

We appreciate all who express interest; however, only those selected for an interview will be contacted. No phone calls please.

FirstOntario Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.