Member Support Representative

7 days ago

Dartmouth, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Position Overview:

We are seeking a dedicated Member Support Representative whose core functions will include printing documents, managing both paper and electronic mail, greeting and assisting walk-in members, and various forms of filing. This role involves providing exceptional customer service for regional groups across Canada as well as providing administrative support to the Group Benefits team. The ideal candidate will be bilingual, possess prior administrative support experience, and demonstrate a strong commitment to ensuring the satisfaction and well-being of clients. The successful candidate will be required to work from the office 5 days per week.

What You'll Do Here:

Client Engagement:

  • Engage with clients from diverse regional groups across Canada via telephone, face to face, email, and other communication channels.
  • Provide prompt, accurate, and courteous responses to their inquiries, ensuring a high level of customer satisfaction.

Inquiry Resolution:

  • Utilize your knowledge to effectively address client questions, concerns, and requests.
  • Ensure that each interaction leaves clients feeling supported and valued.

Administrative Duties:

  • Print and manage documents.
  • Handle both paper and electronic mail efficiently.
  • Greet and assist walk-in members.
  • Perform various filing tasks, maintaining organized records of all interactions and transactions in compliance with company policies and procedures.

Bilingual Support:

  • Leverage your bilingual skills to provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.

Collaboration:

  • Work closely with cross-functional teams to facilitate smooth communication and efficient problem-solving.
  • Contribute to a positive and cohesive team environment.

Continuous Improvement:

  • Identify opportunities for process optimization and improvements within administrative functions.
  • Proactively suggest enhancements to improve the overall client experience.

Compliance:

  • Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with company policies.

What You Bring to the Table:

Experience: Prior experience in a call center, administrative support or customer service role is essential, with a proven track record of delivering exceptional client experiences.

Bilingualism: Proficiency in both English and French is required, enabling effective communication with clients across Canada.

Administrative Skills: Strong organizational skills to manage printing, mail, greetings, and filing tasks efficiently.

Communication Skills: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

Problem-Solving: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.

Team Player: A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.

If you are a motivated individual with a passion for administrative duties and exceptional customer service, we encourage you to apply for this exciting opportunity.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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