Legal Aid Worker

3 days ago

Oshawa, Ontario, Canada Legal Aid Ontario Full time
This in-person position is responsible for providing direct client service and for assisting the Oshawa Family duty counsel office.

The responsibilities of this position will be to support the Oshawa expanded family duty counsel office.

The legal aid worker will be responsible for the initial assessment and intake of family law clients at the duty counsel office, including checking conflicts; assigning files to duty counsel and scheduling appointments; creating and managing files; liaising with court stakeholders; responding to client enquiries; referring clients to appropriate services and resources; providing LAO status checks; and providing general administrative support at the office.


The legal aid worker would also be required to assist in Rule 39 court, servicing clients over Zoom remote court.

There will also be future expansion into document preparation services. The successful candidate will also be required to understand and provide certificate

Primary Location:
Oshawa Family Duty Counsel Office

Secondary Location:
Not applicable

Reporting to:
Manager, District Operations

rry out initial intake of clients, including administering the financial and legal eligibility tests.

  • Assess or triage client needs in order to refer clients to the appropriate resource(s) and/or service(s).
  • Assist clients and lawyers on the phone and/or in-person by providing general information, including the status of applications, appeals or referrals.
  • Check for conflicts, assign files to duty counsel and schedule document preparation appointments in family law matters.
  • Assist in scheduling duty counsel.
  • May be required to assist with the drafting and preparation of court documents under staff lawyer supervision
  • Assist in R.39 remote court
  • Enter data and update files in Legal Files.
  • Input client data in PeopleSoft
  • Liaise with private bar lawyers and other appropriate court stakeholders.
  • Ensure printed materials, documents and office supplies are replenished and maintained at the office.
  • Perform other duties as required.
  • Excellent communication, interpersonal and interview skills.
  • Ability to exercise sound judgment in interacting with clients, lawyers and other agencies, especially in stressful situations.
  • Ability to effectively identify the needs of the clients, in order to refer them to the appropriate services.
  • Sound knowledge of LAO guidelines, policies and procedures.
  • Ability and willingness to learn and adapt to new or modified policies and procedures.
  • Good understanding of family and criminal court processes, rules and practice.
  • Ability to travel
  • Knowledge of relevant legislation would be an asset, such as the Family Law Act, Children's' Law Reform Act; Child, Youth and Family Services Act.
  • Intermediate knowledge of Microsoft programs (e.g. Word, Excel, Outlook).
  • Experience in the use of Legal Files and PeopleSoft programs


This position is represented by the OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from the date of hire.

To apply, submit a cover letter & résumé.

Only those candidates selected for an interview will be notified by email.

Please note that all applicants are encouraged to provide a valid email address for communication purposes.

Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn.

As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to LAO? You will need to create a profile AND then apply for the position. Already have a Njoyn account? Just sign in and select "my jobs" to apply. Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call or email

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