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Retail Supervisor

2 months ago

Whistler, British Columbia, Canada Vail Resorts Full time
Retail Supervisor Job Description

Manage a team of sales associates, drive sales growth, and maintain exceptional customer service in a fast-paced retail environment.

**Experience the Ultimate Mountain Lifestyle**

Come work and play in the mountains, where you can discover a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. Enjoy high compensation rates, free Epic pass(es), free ski and snowboard lessons, 40% retail discounts, and wellness benefits to fuel your success.

**Job Benefits**

  • Ski/Mountain Perks: Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons
  • Employee Discounts: Discounts on lodging, food, gear, and mountain shuttles
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent Training and Professional Development
  • Referral Program

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • Free ski passes for dependents
  • Critical Illness and Accident plans

The Retail Supervisor is responsible for maintaining outstanding customer service, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure the department has appropriate inventory levels.

**Key Responsibilities:**

  • Generate sales and demonstrate a professional standard of guest service
  • Responsible for opening and closing store
  • Evaluate sales trends and create methods for sales growth
  • Manage retail and rental inventory control and meet or exceed inventory goals
  • Enforce company cash handling policies and procedures, and other loss prevention policies
  • Manage sales floor team and rental process
  • Act as a mentor who can train and lead a sales team with effective communication
  • Provide great customer service to all guests
  • Ensure pricing is accurate and current including any and all promotions
  • Stock shelves, counters, or tables with merchandise

**Requirements:**

  • Previous retail sales experience - required
  • Previous snow sport industry experience - preferred
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
  • Ability to maintain a working knowledge of products and trends within the industry
  • Commitment to exceptional customer service
  • Basic computer skills
  • Ability to work a flexible schedule; including nights, holidays and weekends - required

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.