Residence Assignments Manager

1 week ago

Vancouver, British Columbia, Canada UBC Full time
Job Summary

The Assistant Manager, Residence Assignments and Administration (AMRAA) plays a pivotal role in ensuring the seamless execution of residence life operations at UBC. This position oversees the occupancy management of over 13,000 student beds, ensuring a student-centered approach to room offers and assignments. The AMRAA manages various processes and responsibilities, focusing on enhancing productivity and streamlining administrative processes.

Key Responsibilities
  • Collaborate with the Associate Director and Manager of Administration to develop and implement strategic plans for residence offer and room assignment processes.
  • Develop and implement systems, technology solutions, and/or business process changes to enhance the efficiency of student housing offer, room assignment, and room transfer processes.
  • Manage a team of Admissions and Assignments staff (CUPE 2950), providing coaching, training, and performance management to ensure consistent and quality levels of service and support.
  • Handle complex student cases related to eligibility for student housing and outstanding fees, collaborating with department and campus partners for resolution.
  • Represent Student Housing at prospective student fairs, faculty and department information sessions, and other relevant events.
Requirements
  • Undergraduate degree in a relevant discipline.
  • Minimum of one to two years of related experience, or an equivalent combination of education and experience.
  • Effective oral and written communication, leadership, training, conflict resolution, and organizational skills.
  • Experience managing staff in a multi-unit unionized environment preferred.
Working at UBC

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, bringing rich diversity to UBC as a workplace and creating the necessary conditions for a rewarding career.

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