Field Claims Representative II

1 month ago

SaintHyacinthe, Quebec, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Voici votre chance.

Nous sommes actuellement à la recherche d'un Support coach pour notre Service de l'Indemnisation qui jouera un rôle essentiel dans le soutien de notre croissance.

LIEU DE TRAVAIL : Ville du Québec, Montréal, Anjou, Laval ou St-Hyacinthe

Ce que vous accomplirez chez nous :

Supporter les experts dans leur développement de compétences et les gestionnaires pendant leur absence.

  • Autoriser les paiements et réserves tout en veillant à ce que les modalités du contrat soient respectées ainsi que les normes, politiques et procédures
  • Supporter et accompagner les experts dans toutes les natures de dossiers tant en biens et responsabilité - en assurance des particuliers et des entreprises
  • Répondre aux questions techniques d'experts en sinistres
  • S'assurer de la recevabilité et la responsabilité en analysant les couvertures et les circonstances du sinistre du dossier présenté par l'expert
  • Assurer le maintien des délais de service selon les standards définis par l'organisation et prendre les décisions appropriées pour maintenir cette qualité constante
  • Suivre les normes et pratiques et utiliser les outils de façon efficace
  • Documenter chaque dossier en détails en conformité avec le protocole de communication établie
  • Fournir aux gestionnaires de la rétroaction sur le développement des compétences, sur la qualité du travail et sur les besoins de formation (opportunités d'amélioration du service et notions techniques).
  • Prendre la relève de gestion technique d'une équipe durant l'absence de son gestionnaire.
  • Participer à l'amélioration des processus opérationnels et à l'atteinte des objectifs
  • Gérer les insatisfactions de la clientèle
  • Faire des auditions de dossiers et la révision des dossiers actifs
  • Traiter des réclamations lors de périodes achalandées
  • Assurer une présence physique dans nos bureaux lorsque requis

Ce que vous mettrez à profit :

  • DEC ou AEC assurance ou son équivalent.
  • Certification d'expert en sinistre en biens des particuliers et entreprises
  • 5 années d'expérience minimum dans le traitement de dossiers en indemnisation de toutes lignes d'affaires et de toutes natures de sinistres
  • Très bonnes connaissances techniques en application de garanties, normes & procédures internes
  • Bilinguisme, tant à l'oral qu'à l'écrit. Nécessité d'interagir sur une base régulière avec des collègues partout au pays
  • Bon esprit d'analyse, de synthèse et de décision
  • Sens de l'urgence en tout temps
  • Bonne connaissance des logiciels Microsoft office
  • Expérience antérieure en coaching. Faire de la rétroaction pour encourager l'acquisition et le développement des compétences
  • Communication efficace : Transmettre des messages clairs, concis et convaincants à un auditoire ciblé
  • Initiative : Agir de façon autonome et proactive, dépasser les attentes et les objectifs
  • Planification et organisation : Définir et gérer les priorités, les requis et les ressources. Prévoir de façon autonome
  • Diplomatie : Facilité à établir des relations fondées sur la confiance et la collaboration
  • Prise de décision et recherche de solutions

Cette publication expire le 17/mai/2024 à 23h59 HNE

#LI-LA1

#Li-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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