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Snow School Administrator

2 months ago

Lake Louise, Canada Lake Louise Ski Resort & Summer Gondola Full time

Seeking Snow School Administrator to coordinate snow school products, book lessons, and schedule instructors while providing exceptional customer service in a dynamic winter resort environment.

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, offering a unique blend of winter sports and summer activities. Our team is dedicated to providing an exceptional experience for our guests, and we're looking for a skilled Snow School Administrator to join our team.

As a Snow School Administrator, you will be responsible for:

  • Coordinating the sale of snow school products and booking lessons
  • Scheduling instructors according to certification level
  • Providing exceptional customer service and a positive experience for every guest interaction
  • Cleaning of all Snow School office and guest areas
  • Analyzing and interpreting the needs of guests and offering solutions and resolutions
  • Snow School product sales, including cash and credit transactions

Key responsibilities include:

  • Effectively communicating with customers, complaints, and comments
  • Continued commitment to high standards of service, exceeding customer expectations
  • Leading by example and maintaining a professional appearance and demeanor

Requirements:

  • Able to deal with people sensitively, tactfully, and professionally
  • Able to respond quickly in a dynamic environment
  • Effective communication skills, both verbally and in writing
  • Service-oriented, flexible, outgoing, and enthusiastic
  • Post-secondary education in recreation management or equivalent experience
  • High level of computer literacy with proficiency in Microsoft Word, Excel, Outlook, and Internet
  • Strong leadership skills and exceptional organizational competence

Work Schedule:

  • 5 days on, 2 days off
  • Split shifts required during peak season
  • Office open 7:30am - 8:15pm

Dress Code:

  • Purchase of Staff jacket required
  • Personal items and clothing in accordance with appearance standards