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Manager, Events and Hospitality Services

2 months ago

Toronto, Ontario, Canada Gardiner Museum Full time

The Gardiner Museum seeks a Manager, Events and Hospitality Services to oversee events and hospitality operations, develop and monitor budgets, and lead contract negotiations with vendors.

The Gardiner Museum is a cultural institution in Toronto that presents exhibitions, programs, and hands-on classes, while stewarding a permanent collection of international significance. As an essential civic institution, the Museum engages audiences of diverse backgrounds and experiences through the powerful storytelling attributes of ceramics.

The Museum's third floor houses a stunning minimalist event space with floor-to-ceiling windows, two patios, and remarkable views of Queen's Park and the Royal Ontario Museum. The 1300 sq. ft. newly-renovated Terrace Room serves as a restaurant and event rental space, accommodating 140 guests for dining or a lecture-style event, and up to 250 guests for a standing cocktail reception.

The Gardiner Museum plays host to approximately 80-100 externally booked events year-round, offering a range of venues for weddings, galas, receptions, private parties, product launches, and corporate events.

The Manager, Events and Hospitality Services will be responsible for:

  • Acting as primary point of contact with the restaurant operator and external event planners
  • Overseeing all event and space rental inquiries, ensuring exceptional client and patron experiences
  • Leading contract negotiations with preferred vendors at the Museum and identifying new prospects
  • Addressing issues as they arise in relation to hospitality and restaurant facilities with the Manager, Facility Operations, and Chief Financial Officer
  • Overseeing reviews and revisions to venue contracts and packages as required
  • Organizing and tracking in-depth financial information for the hospitality activities, including venue rental fees, landmark fees, labor costs, and music licensing fees
  • Analyzing and reporting on historical and current hospitality data to support the further development of hospitality activities
  • Overseeing the hospitality budget in collaboration with the Chief Financial Officer
  • Coordinating venue rental marketing strategies with the managing caterer and the Museum's Marketing team
  • Managing filming requests at the Museum
  • Assisting in tracking and implementing all relevant guidelines, by-laws, and Health and Safety legislation that informs meeting and event spaces
  • Providing direction to Museum Security and Facilities Management as required
  • Consulting cross-functionally with all Museum departments on issues related to hospitality, including internal functions and fundraising events

The Manager, Events and Hospitality Services will also be responsible for:

  • Identifying and implementing new and innovative rental opportunities for the Museum
  • Working with corporate events organizers to develop long-term relationships and partnerships for events, exhibitions, and other programming
  • Managing all logistical needs and management of event site details by providing comprehensive plans, documentation, and communication across all departments and stakeholders
  • Overseeing external event set-up and execution for externally booked events, as required, including weekends and evenings, to ensure client expectations are met
  • Responsible for meeting or exceeding budget targets and managing all budget lines related to revenue along with associated expenses
  • Monitoring financial activity ensuring accurate and complete reports, adhering to all appropriate organizational policies and procedures
  • Organizing and leading the weekly production meeting
  • Overseeing event set up as required and acting as a point of contact for troubleshooting, execution, and delegation of activities
  • Keeping detailed post-event reports and providing analysis when needed

The ideal candidate will have:

  • Strong analytical, decision-making, and problem-solving skills
  • Customer-focused with the ability to anticipate, understand, and respond to the needs of others
  • Attention to detail with the ability to recognize and appreciate that details matter
  • Diplomatic, strong negotiator, and exemplary interpersonal skills

The ideal candidate will also have:

  • Post-secondary education in Hospitality, Event Management, Business Administration, Marketing, or related discipline
  • Minimum four years of experience in hospitality, event management, preferably in a cultural facility
  • Strong financial and resource management experience
  • Excellent written and verbal communication skills
  • History of success in customer service and client engagement
  • Supervisory experience required

The Gardiner Museum is an equal opportunity employer and encourages applications from qualified candidates from visible and invisible minority group members, women, Indigenous persons, persons with disabilities, persons across the spectrum of sexual orientation and gender identities, and others with the skills and knowledge to productively engage with diverse communities.