Team Lead

7 days ago

Scarborough Village, Ontario, Canada Roots Full time

Job Summary
We are seeking a Team Lead to oversee the operational functions of a retail store, motivate the sales team, and provide exceptional customer service.

Job Description
Roots is a culture and lifestyle brand that values dynamic individuals who enjoy challenges and share our vision for a safer, cleaner, healthier planet. As a Team Lead, you will link the leadership team and sales associates, providing support and coverage to the Store and Assistant Managers in their absence. You will model desired selling and customer service behaviors, promoting an environment focused on consistent, exceptional, and positive in-store experiences.

Key Responsibilities
• Lead a sales team to exceed goals and promote a customer-obsessed selling culture
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contribute ideas and solutions to the leadership team to increase productivity and improve operations
• Coach associates on customer service fundamentals and provide positive feedback
• Assist in resolving customer service matters and oversee tasks to maximize efficiency
• Communicate individual and/or team performance feedback to store management
• Ensure team receives scheduled breaks and/or meal periods
• Create an open outward communication on the sales floor
• Ensure adherence to all company policies, procedures, and guidelines

Requirements
• 1+ years of related experience in a retail apparel environment, luxury retail experience is a plus
• Proven ability to successfully lead a sales team and viewed as a leader among peers
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization and problem-solving skills
• Passion for upholding an exceptional customer experience
• Collaborate with others, yet be self-motivated
• Available for varied weekly shifts, including weekends, closing, and holidays

About Roots
Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA.

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