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Manager, Food and Beverage Operations
2 months ago
Join Delta Hotels by Marriott as a Food and Beverage Manager and take on a challenging role that requires strong leadership and operational skills. As a key member of our team, you will be responsible for overseeing the daily Food and Beverage operations, ensuring exceptional customer service, and driving business growth.
Job Summary- Supervise daily Food and Beverage shift operations and monitor compliance with all Food and Beverage policies, standards, and procedures.
- Manage day-to-day operations, verifying that quality, standards, and customer expectations are met on a daily basis.
- Maintain the operating budget and ensure that standards and legal obligations are followed.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the food and beverage, culinary, or related professional area.
- Assist in the ordering of Food and Beverage supplies, cleaning supplies, and uniforms.
- Supervise daily F&B shift operation and monitor compliance with all F&B policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Operate all department equipment as necessary and report malfunction.
- Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Understand employee positions well enough to perform duties in employees' absence.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Monitor and maintain the productivity level of employees.
- Verify that all team members/supervisors understand the brand-specific philosophy.
- Maintain the operating budget, and verify that standards and legal obligations are followed.
- Assist supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.
- Celebrate and foster decisions that result in successes as well as failures.
- Communicate areas that need attention to staff and follow up to verify understanding.
- Coordinate cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.
- Establish and maintain open, collaborative relationships with employees.
- Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
- Follow property-specific second effort and recovery plan.
- Stay readily available/approachable for all team members.
- Demonstrate knowledge of the brand-specific service culture.
- Provide services that are above and beyond for customer satisfaction and retention.
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serve as a role model to demonstrate appropriate behaviors.
- Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.
- Take proactive approaches when dealing with guest concerns.
- Set a positive example for guest relations.
- Stay readily available/approachable for all guests.
- Reviews comment cards and guest satisfaction results with employees.
- Respond in a timely manner to customer service department requests.
- Provide information to supervisors and co-workers by telephone, in written form, email, or in person.
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Perform hourly job function if necessary.
- Extend professionalism and courtesy to team members at all times.
- Comprehend budgets, operating statements, and payroll progress reports.
- Perform other duties as assigned to meet business needs.
The salary range for this position is $60,000 to $74,000 annually.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
