Guest Services Agent

4 weeks ago

Montreal, Quebec, Canada Delta Hotels par Marriott Montréal Full time
Job Summary: Front Desk Associate Process guest check-ins, check-outs, room assignments, and requests. Secure payment, activate/reissue room keys, and verify billing. Communicate with staff and guests, and operate telephone switchboard station. Job Details: * Job Number: 24170923 * Job Category: Rooms & Guest Services Operations * Schedule: Part-Time * Located Remotely: N * Position Type: Non-Management Responsibilities: * Process guest check-ins, check-outs, room assignments, and requests * Secure payment, activate/reissue room keys, and verify billing * Communicate with staff and guests, and operate telephone switchboard station * Run and check daily reports, contingency lists, and credit card authorization reports * Supply guests with directions and information * Answer, record, and process all guest calls, requests, questions, or concerns * Arrange transportation for guests/visitors * Count and secure bank at beginning and end of shift * Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change * Notify Loss Prevention/Security of any reports of theft Requirements: * High school diploma or G.E.D. equivalent * No related work experience * No supervisory experience * None About Delta Hotels: * Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind * We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't * At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important * With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world

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