Employee Experience Manager

Employee Experience Manager

Reporting to the Area Manager, the Employee Experience Manager will guide and direct all facets of Human Resources including employee relations, recruitment, learning, compensation and staff accommodation. This role will act as a business partner to leaders within the organization, engaging employees with the core values of the organization as well as continuing the development and administration of all programs and initiatives. As an active member of the Resort Leadership Team, this role will also be a key partner in ensuring compliance on all employment regulations and company processes.

Accountabilities

Recruitment

• Manage the recruitment process for all vacant core and seasonal roles including reviewing job descriptions, creating job postings, creating and sending offers
• Understand the demographic of the KHMR workforce, including a comprehensive knowledge of all role responsibilities, department hiring needs, as well as tracking filled and vacant roles
• Working closely with the Senior Payroll Coordinator, manage the development of the ADP onboarding via site set up and homepage maintenance
• Organize and represent the Resort during recruitment trips and job fairs
• Manage all internal and external job postings using the RCR applicant tracking system StartDate and other external job boards like Work BC, CWSAA, Go2HR, WorkinGolden, social media and more
• Coordinate recruitment process for new hires (communicate with candidates, update on status, assist with screening and short-listing)
• Create the seasonal Wage Management Plan proposal based on market research to ensure KHMR wages remain competitive within the ski industry and the Columbia Valley
• Maintain all content on the KHMR Careers webpage - FAQ's, facts about Golden, employment info about KHMR, living in Golden, etc
• Respond efficiently and professionally to all applicant inquiries regarding employment.
• Assist with administration and data input throughout the duration of the seasonal employment lifecycle from recruitment through to departure
• Train and assist managers with the recruitment process of foreign applicants for all departments; manage all documentation required
• Complete the Statistics Canada Job Vacancy and Wage Survey on a quarterly basis
• Maintain records for professional development and training programs
• Provide backup for data input of new employees to time-keeping and payroll system

Employee Experience

• Plan and execute the semi-annual employee orientation including creating the agenda, communicating with presenting Managers, designing the PowerPoint presentation, organizing the food and beverage component, coordinating rehearsals, advertising to employees, planning an engaging activity or tour, and ensuring smooth execution day of
• Manage employee recognition programs including Horseshoes, Guiding Principle Awards, Carpool Awards. Long Term Service Awards, birthdays, work anniversaries and other special occasions
• Plan, coordinate and execute all employee events including but not limited to: holiday parties, mid-season parties, staff ski days, employee appreciation breakfasts and dinners, staff BBQ's, end of season parties, going away events and other staff functions.
• Conduct the Employee Relations Committee, ensure strong attendance from all departments, facilitate constructive conversation around Employee related topics, and provide supportive action and timely feedback to employees.
• Assist in the planning, coordination and administration of manager and team lead training sessions including logistics, conducting a needs assessment for topics, set up
• Manage document control, both electronic and physical including employee files, the Master Hiring Spreadsheet, Staff Spousal and Family Pass List, training documents and more
• Administer the Professional Development Education and Training Request (ETR) Program
• Prepare and distribute bi-weekly employee newsletter, including sourcing out content, improving communication across resort, and staying current with information
• Prepare and distribute Housing Newsletter, including sourcing out housing opportunities and staying current on the local rental market
• Create and monitor the Staff and Family Pass Season Pass Request form and Reciprocal Request form on JotForm
• Work closely with Guest Services to administer Staff and Family Season Passes, Friends & Family Vouchers, Staff Pass Refunds, Reciprocal Programs, Staff Discounts and pro deals
• Administer the annual Employee Engagement Survey, monitor participation, compile results, review action plans with managers and communicate changes to staff
• Manage mid-season and end of season performance reviews for seasonal staff, tracking progress and provide updates to management
• Plan and execute the Summer Lunch Program including collaborating with the Food & Beverage Manager, Shipper/Receiver, and local grocers to create a menu, distribute order forms, coordinate daily pick ups, pack lunches, and maintain stock.
• Review and update the Employee Handbook on a bi-annual basis
• Prepare and manage the annual Employee Experience Approval For Expenditure (AFE) forms.
• Manage personal expense claims
• Draft staff announcements for core staff including new hires, change in roles and resignations
• Act as the face of Employee Experience, touring the resort and regularly interacting with staff
• Participate in at least 4 hours of professional development training per year related to relevant topics
• Prepare and submit weekly report
• Participate in bi-weekly RCR HR conference calls
• Contribute to new ideas to improve workflow and processes
• Update and create tools, resources, templates, and forms as needed
• Other duties as assigned

Employee Relations

• Guide and direct all facets of Human Resources including employee relations
• Act as advisor and coach with employees and managers on employee relations issues
• Provide coaching on positive correction, performance management and termination processes
• Issue discipline in the absence of managers when required, or assist managers by acting as a mediator for Employee Discussion Reports
• Other duties as assigned

Staff Accommodations

• Manage accommodation requests, understand departmental and applicant needs, and allocate beds accordingly
• Train and manage the workload of the Staff Accommodation Assistant (SAA)
• Assist the SAA to complete move-ins and weekly inspections, ensuring accurate completion of all paperwork, and communication of house rules, policies, and procedures
• Enforce the policies and procedures outlined in the Staff Accommodation Agreement, Housing Guidelines, assisting the SAA as required
• Review and update the Staff Accommodation Agreement, Housing Guidelines, and other related documents annually
• Collect, store, and return security deposits in a safe and secure manner
• Following the SAA, you will act as the secondary contact for tenants to field all questions, concerns. and the occasional emergency.
• Assist the SAA in coordinating facility repairs with the Facility Maintenance Team Lead
• Coordinate facility upgrades (i.e. appliances) with the Area Manager and the Landlord
• Act as the liaison between the tenants/SAA and the Area Manager/ Landlord to ensure clear communication across all channels
• Assist the SAA in resolving any tenant conflict in a professional and solution-based manner
• Assist the Facility Maintenance Team Lead to conduct weekly inspections of the premises
• Maintain an accurate weekly inspection log
• Conduct house meetings and one-on-one discussions as needed
• Manage the Rent Deduction and Rent Recovery spreadsheets
• Communicate bi-weekly rent payments to Payroll Manager and manage non-payroll deducted rental dues
• Assist the SAA with move-outs, ensuring accurate completion of all paperwork, a thorough inspection, and return of security deposit
• Organize and maintain accurate tenant files
• Communicate with Hiring Managers as required
• Other duties as assigned

Requirements

• Post-secondary education in Business, Commerce, Human Resources, Organizational Development, Change Management or related field
• Canadian Human Resources Professional (CHRP) designation an asset
• Minimum 3 years' experience in a generalist human resources role a requirement
• High level of experience in the resort, recreation or other high volume seasonal recruitment environment
• Exceptional communication skills, including the ability to write professional correspondence
• Demonstrated previous experience in risk mitigation and employee relations with the ability to handle confidential information with discretion and professionalism
• High level of experience in MS Office (Forms, Word, Excel, Outlook) applications
• Experience with event planning or coordination required
• Experience with ADP, JotForm, Canva and MailChimp an asset
• A valid Class 5 driver's license an asset

Essential Skills

• Decision Making
• Execution and Results Focus
• Vision and Planning
• Conflict Resolution
• Leadership
• Teambuilding
• Communication
• Detail Orientation
• Public Speaking
• Organization
• Dedication and Drive
• Emotional Intelligence
• Process Identification and Improvement
• Technical Knowledge
• Teamwork for Results

Working Conditions

• Standard office environment
• Must be able to work flexible hours, including weekends
• This role is a manager as defined by the Employment Standards Act of BC and thus is not eligible for overtime pay

Benefits

· A staff season's pass for the resort and local mountains, as well as a spousal or family pass.

· Discounts on family & friend lift tickets, food, retail, and hotels.

· Extended health benefits.

· Pro-deals.

· An amazing work environment - meet great people who share a passion for the mountain lifestyle

Interested? Please apply with your resume.

We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank for your interest in Kicking Horse Mountain Resort; however only those candidates selected for an interview will be contacted.