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Venue Tour Program Coordinator

2 months ago

Toronto, Ontario, Canada MLSE Full time

**Venue Tour Program Coordinator**

We are seeking a dynamic and highly organized individual to lead and coordinate the new Scotiabank Arena Tour Program, planning, executing, and optimizing tours of our venue facilities for a diverse range of fans.

**Job Description**

We are looking for a detail-oriented and communicative Venue Tour Program Coordinator to manage all aspects of venue tours, including scheduling, logistics, and on-site execution. The ideal candidate will have a passion for event management, a knack for logistics, and exceptional communication skills.

**Key Responsibilities:**

* Manage a team of part-time tour guides, conducting regular performance evaluations and providing constructive feedback
* Coordinate all aspects of venue tours, including scheduling, logistics, and on-site execution
* Work closely with internal MLSE cross-functional groups to ensure tours are aligned with current promotions, events, and business objectives
* Oversee the setup and teardown of tour-related equipment and materials
* Monitor and evaluate the effectiveness of the tour program through feedback, surveys, and performance metrics
* Develop and manage the budget for the tour program, including costs related to staffing, materials, and other tour-related expenses
* Collaborate with the Marketing team to create promotional materials and campaigns that drive interest in venue tours

**Qualifications:**

* Post-Secondary education or a certificate/diploma in Event Management, Hospitality, Business Administration, or a related field
* Minimum of 2-3 years of experience in event management, program coordination, or a related role
* Experience leading and managing part-time or freelance teams
* Proven track record of managing successful tours or similar programs
* Exceptional organizational and multitasking skills with keen attention to detail
* Excellent interpersonal and communication skills, with the ability to engage and influence a diverse audience
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM and event management software
* Strong problem-solving skills and the ability to handle high-pressure situations with professionalism
* Ability to work flexible hours, including evenings and weekends, as needed
* Experience in the hospitality or entertainment industry
* Knowledge of venue operations and event planning
* Familiarity with marketing and promotional strategies