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Patient Care Assistant

2 months ago

Niagara Falls, Ontario, Canada Home and Community Care Support Services Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Care Assistant to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support services to Care Coordinators, process new referrals and orders, and maintain confidential patient records.

Key Responsibilities
  • Provide administrative support services to Care Coordinators, including data entry and record-keeping
  • Process new referrals and orders for services, supplies, and equipment
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with regulations
  • Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate
  • Provide back-up support to other positions as required
Requirements
  • A Grade 12 diploma (minimum)
  • 2 or more years' related office experience
  • Accurate keyboarding/data-entry skills
  • Proficient with database software, MS Word, Excel, and other applications in a Windows environment
  • Excellent organizational skills and ability to work independently with minimal supervision
  • Advanced multi-tasking skills, with the ability to meet performance and service goals
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds
  • Excellent oral and written communication skills, including strong listening skills
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs
  • Ability to provide a criminal background check
What We Offer
  • Attractive comprehensive compensation packages and benefits
  • Valuable development opportunities
  • Membership in a world-class defined benefit pension plan
About Us

We are Home and Community Care Support Services, committed to delivering responsive, accessible, integrated, patient-centered care. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to achieve our mission.

We are an inclusive culture committed to supporting your passion for continuous learning, growth, and innovation. We offer a supportive work environment, opportunities for professional development, and a comprehensive benefits package.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.