Senior Library Public Service Associate

2 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time
Job Title: Senior Library Public Service Associate

Reporting to the Assistant Manager, Teen Services, this position works collaboratively within their team to provide service to the public, meeting Library goals, objectives and service standards established by Children's and Teen Services. Creates a welcoming, patron-centered experience through its involvement in the design, planning, and delivery of services and programs for teens. Under the guidance of a librarian, the incumbent assists in the planning of programming for teens. This position provides instruction and support to the public on the use of digital devices such as e-readers to access library resources. An incumbent in this role understands and practices community-led approaches and represents the Library's vision, mission and values by demonstrating and modeling conduct that reflects the library's policies and procedures.

Key Responsibilities:
  • Collaborate with the team to provide exceptional service to the public
  • Design, plan, and deliver services and programs for teens
  • Assist in the planning of programming for teens
  • Provide instruction and support to the public on the use of digital devices
  • Represent the Library's vision, mission and values
Requirements:
  • Completion of an approved Library Technician diploma program and 2 years of experience in a customer service environment
  • OR Completion of an undergraduate degree from a recognized university and two years experience in a customer service environment, and considerable experience demonstrated in an area such as programming, information services, collection maintenance, and/or community collaboration
Knowledge, Skills & Abilities:
  • Considerable knowledge of library methods, procedures and tools applicable to the work
  • Working knowledge of the objectives, organization, procedures, services and resources of the Library
  • Ability to pleasantly and effectively deliver children's programs and services
  • Excellent oral and written communication skills
  • Ability to participate in the planning and presentation, including public speaking and instruction, of library programs and projects
  • Ability to plan, organize and carry out assigned duties and responsibilities with supervision
  • Ability to participate in the maintenance of the library collection
  • Pleasant and effective customer service skills
Affiliation:

CUPE 391

Employment Type:

Posted Part-Time

Salary:

$34.30 to $40.34 per hour

Work Schedule:

Tuesday: 9:00am – 5:00pm

Wednesday: 10:00am – 6:00pm

Thursday: 9:00am – 5:00pm

Friday 1:00pm – 5:00pm

Note: Work schedules may change with reasonable notice

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