Current jobs related to Cloud Support Specialist - Kitchener, Ontario - OpenText

  • Cloud DX Deployment Success Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Cloud DX, Inc. Full time

    Job DescriptionThe RoleCloud DX is expanding its Success team and seeking a skilled Deployment Success Specialist to play a key role in the client and customer journey. As a Deployment Success Specialist at Cloud DX, you will be responsible for ensuring smooth onboarding, promoting product adoption, growing accounts, and communicating best practices. You...

  • Cloud DX Deployment Success Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Cloud DX, Inc. Full time

    Job DescriptionThe RoleCloud DX is expanding its Success team and seeking a skilled Deployment Success Specialist to play a key role in the client and customer journey. As a Deployment Success Specialist, you will ensure smooth onboarding, promote product adoption, grow accounts, and communicate best practices. You will also support internal teams with the...

  • Cloud DX Deployment Success Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Cloud DX, Inc. Full time

    Deployment Success Specialist RoleCloud DX is seeking a highly skilled Deployment Success Specialist to join our team. As a key member of our Success team, you will play a vital role in the client and customer journey, ensuring smooth onboarding and promoting product adoption.Key Responsibilities:Lead train-the-trainer style patient onboarding initiatives...

  • Cloud Support Specialist

    2 months ago

    Kitchener, Ontario, Canada OpenText Full time

    Cloud Support SpecialistAt OpenText, we're seeking a skilled Cloud Support Specialist to join our team. As a key member of our Cloud Production Support Team, you'll play a vital role in delivering exceptional customer support for OpenText Content Suite solutions deployed within the OpenText Cloud.Key Responsibilities:Utilize strong written and verbal...

  • Cloud Support Specialist

    2 months ago

    Kitchener, Ontario, Canada OpenText Full time

    Cloud Support SpecialistAt OpenText, we're seeking a skilled Cloud Support Specialist to join our team. As a key member of our Cloud Production Support Team, you'll play a vital role in delivering exceptional customer support for OpenText Content Suite solutions deployed within the OpenText Cloud.Key Responsibilities:Utilize strong written and verbal...

  • Cloud Support Specialist

    3 weeks ago

    Kitchener, Ontario, Canada OpenText Full time

    Cloud Support SpecialistAt OpenText, we're seeking a skilled Cloud Support Specialist to join our team. As a key member of our cloud production support team, you'll play a crucial role in supporting OpenText Content Suite solutions deployed within the OpenText Cloud.Key Responsibilities:Respond to and resolve customer technical requests, understanding the...

  • Senior Cloud Software Engineer

    3 weeks ago

    Kitchener, Ontario, Canada Cloud DX Inc Full time

    About Cloud DX IncCloud DX Inc is a leading provider of digital healthcare solutions, empowering chronically ill patients to receive care at home while reducing healthcare costs. Founded in 2014, the company has grown into a market leader in virtual care, with a strong commitment to innovation, patient-centric care, and community engagement.Job DescriptionWe...

  • Senior Cloud Developer

    2 months ago

    Kitchener, Ontario, Canada Cloud DX Inc Full time

    About Cloud DX IncCloud DX Inc is a leading provider of digital health care solutions, specializing in virtual care and remote patient monitoring hardware and software.Our award-winning solutions enable chronically ill patients to receive high-quality care from the comfort of their own homes, reducing healthcare costs and improving health outcomes.Job...

  • Senior Cloud Developer

    2 months ago

    Kitchener, Ontario, Canada Cloud DX Inc Full time

    About Cloud DX IncCloud DX Inc is a leading provider of digital health care solutions, specializing in virtual care and remote patient monitoring hardware and software.Our award-winning solutions enable chronically ill patients to receive high-quality care from the comfort of their own homes, reducing healthcare costs and improving health outcomes.Job...

  • Cloud Infrastructure Specialist

    2 months ago

    Kitchener, Ontario, Canada Netsweeper Inc. Full time

    About the RoleWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Netsweeper Inc. As a key member of our Network Engineering Team, you will be responsible for designing, implementing, and maintaining our cloud-based infrastructure.Key ResponsibilitiesImplement and maintain internal IT infrastructure, including network,...

  • Cloud Infrastructure Specialist

    2 months ago

    Kitchener, Ontario, Canada Netsweeper Inc. Full time

    About the RoleWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Netsweeper Inc. As a key member of our Network Engineering Team, you will be responsible for designing, implementing, and maintaining our cloud-based infrastructure.Key ResponsibilitiesImplement and maintain internal IT infrastructure, including network,...

  • Cloud Data Specialist

    3 weeks ago

    Kitchener, Ontario, Canada Accoravillage Full time

    Job Title: Senior Technology Specialist, Data DeveloperAs a key member of our Data Platform & Integration team, you will play a critical role in designing, implementing, and managing cloud data warehouse systems infrastructure.Key Responsibilities:End-to-end solutions, operations, and support of the company's enterprise cloud-hosted data solutions.Actively...

  • Cloud Financial Operations Specialist

    3 months ago

    Kitchener, Ontario, Canada OTIP RAEO Full time

    Become a part of our team as a Cloud Financial Operations SpecialistAt OTIP RAEO, we value our workforce and are committed to providing impactful benefits support and services. We are seeking a Cloud Financial Operations Specialist to enhance and implement the Cloud Financial Operations processes, with an emphasis on optimizing cloud service expenditures,...

  • Cloud Financial Operations Specialist

    1 month ago

    Kitchener, Ontario, Canada OTIP RAEO Full time

    Become a part of our team as a Cloud Financial Operations SpecialistAt OTIP RAEO, we value our workforce and are committed to providing impactful benefits support and services. We are seeking a Cloud Financial Operations Specialist to enhance and implement the Cloud Financial Operations processes, with an emphasis on optimizing cloud service expenditures,...

  • Cloud FinOps Specialist

    2 months ago

    Kitchener, Ontario, Canada OTIP RAEO Full time

    About OTIP RAEOAt OTIP RAEO, we believe that our employees are the driving force behind our success. We're committed to creating an inclusive and supportive work environment where everyone feels valued and empowered to contribute their best work.Job SummaryWe're seeking a highly skilled Cloud FinOps Specialist to join our team. As a key member of our finance...

  • Cloud FinOps Specialist

    2 months ago

    Kitchener, Ontario, Canada OTIP RAEO Full time

    About OTIP RAEOAt OTIP RAEO, we believe that our employees are the driving force behind our success. We're committed to creating an inclusive and supportive work environment where everyone feels valued and empowered to contribute their best work.Job SummaryWe're seeking a highly skilled Cloud FinOps Specialist to join our team. As a key member of our finance...

  • Cloud Data Engineer

    1 month ago

    Kitchener, Ontario, Canada Accoravillage Full time

    Job Title: Senior Technology Specialist, Data DeveloperJoin our team at Accoravillage as a Senior Technology Specialist, Data Developer, where you will play a key role in designing, implementing, and managing cloud data warehouse systems infrastructure.About the RoleWe are seeking a highly skilled and experienced professional to assist with the end-to-end...

  • Cloud Data Engineer

    1 month ago

    Kitchener, Ontario, Canada Accoravillage Full time

    Job Title: Senior Technology Specialist, Data DeveloperJoin our team at Accoravillage as a Senior Technology Specialist, Data Developer, where you will play a key role in designing, implementing, and managing cloud data warehouse systems infrastructure.About the RoleWe are seeking a highly skilled and experienced professional to assist with the end-to-end...

  • Senior Cloud Infrastructure Specialist

    2 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    Job Summary:We are seeking a highly skilled Senior Cloud Infrastructure Specialist to join our team at D2L. As a key member of our infrastructure team, you will be responsible for designing, developing, and maintaining our Azure environment and internal systems.Key Responsibilities:Design and implement cloud-based infrastructure solutions to support our...

  • Cloud Data Engineer

    1 month ago

    Kitchener, Ontario, Canada Accoravillage Full time

    Job Title: Senior Technology Specialist, Data DeveloperJoin our team at Accoravillage as a Senior Technology Specialist, Data Developer, where you will play a key role in designing, implementing, and managing cloud data warehouse systems infrastructure.About the RoleWe are seeking a highly skilled and experienced professional to assist with the end-to-end...

Cloud Support Specialist

2 months ago

Kitchener, Ontario, Canada OpenText Full time

**Cloud Support Specialist**

Support OpenText Content Suite solutions deployed within the OpenText Cloud, utilizing technical skills to deliver exceptional customer support in a dynamic environment.

**Job Description**

As a Cloud Support Specialist, you will play a crucial role in supporting OpenText Content Suite solutions deployed within the OpenText Cloud. This is an exciting opportunity for a technically skilled individual who thrives in providing exceptional customer support.

**Key Responsibilities**

  • Utilize exceptional written and verbal communication skills to deliver a high level of customer focus and empathy.
  • Respond to and resolve customer technical requests, understanding the customer's managed hosted environment and applications within the OpenText Cloud to solve complex technical issues.
  • Operate, manage, and administer production applications such as Content Suite while adhering to documented policies and procedures.
  • Monitor and troubleshoot alerts from applications, servers, and devices to meet service level agreements.
  • Collaborate with cross-functional teams, including Product Support, IT, Network Operations, and Professional Services, to resolve technical issues.

**Requirements**

  • Experience with Cloud technologies.
  • A university/college degree in a related discipline or equivalent work experience, with a minimum of 2-3 years in a technical support role.
  • Experience with OpenText Exstream Suite / Teamsite Suite is an asset.
  • Experience delivering service within an ITIL-based service delivery model.
  • Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
  • Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, MySQL).
  • Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, etc.).
  • Proficiency in French is an asset.

**About OpenText**

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

**Inclusive Work Environment**

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.