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Sales Support Associate III

2 months ago


PointeClaire, Quebec, Canada Tapestry Full time
Sales Support Associate

The Sales Support Associate plays a vital role in the store's overall success and efficiency, requiring direct attention to our brand commitment when servicing our customers. This role demands a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor.

Key Responsibilities:
  • Cash Wrap:
    • Greet customers with a smile and eye contact, offering your name.
    • Interact genuinely and naturally with customers.
    • Read cues and determine customers' needs.
    • Conduct email/name capture, where permitted by law.
    • Maintain accuracy when operating POS.
    • Maintain cash wrap organization and cleanliness.
    • Suggest multiple add-ons and sell gift cards.
    • Maintain cash and POS media accurately and in compliance with Coach policy.
    • Create a lasting impression by genuinely thanking customers and providing a reason to return.
    • Represent the Coach brand appropriately.
  • Stockroom/Warehouse:
    • Receive shipments and transfers.
    • Notify Store Management when new product arrives.
    • Scan cartons/transfers, verifying store information is correct.
    • Communicate all discrepancies to Store Management.
    • Process shipments/transfers according to Coach standards and timeframes.
    • Organize and clean the stockroom daily, including offsite/remote warehouse as applicable.
    • Shift/organize product in the stockroom, reacting to sell-through and making room for new product.
    • Manage stock levels/product ownership in back-of-house and sales floor.
    • Prepare and conduct regular cycle counts, as directed.
    • Participate in store physical inventory counts, as scheduled.
    • Maintain Company Loss Prevention standards.
  • Sales Floor:
    • Regularly analyze the sales floor to assess replenishment needs.
    • Replenish the sales floor/assigned zone.
    • React to sell-through and execute visual merchandising needs.
    • Support sales floor activities, as directed.
    • Effectively communicate information pertaining to price points, features/benefits, color, and stock availability to multiple customers.
Competencies Required:
  • Drive for Results:
    • Can be counted on to exceed goals successfully.
    • Is consistently one of the top performers.
    • Very bottom-line oriented.
    • Steadfastly pushes self and others for results.
  • Customer Focus:
    • Is dedicated to meeting the expectations and requirements of internal and external customers.
    • Gets first-hand customer information and uses it for improvements in products and services.
    • Acts with customers in mind.
    • Establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity:
    • Comes up with a lot of new and unique ideas.
    • Easily makes connections among previously unrelated notions.
    • Tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy:
    • Relates well to all kinds of people up, down, and sideways.
    • Inside and outside the organization.
    • Builds rapport.
    • Builds constructive and effective relationships.
    • Uses diplomacy and tact.
    • Can diffuse even high-tension situations comfortably.
  • Learning on the Fly:
    • Learns quickly when facing new problems.
    • A relentless and versatile learner.
    • Open to change.
    • Analyzes both successes and failures for cues to improve.
    • Experiments and will try anything to find solutions.
    • Enjoys the challenge of unfamiliar tasks.
    • Quickly grasps the essence and underlying structure of anything.
  • Perseverance:
    • Pursues everything with energy, drive, and a need to finish.
    • Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity:
    • Can effectively cope with change.
    • Can shift gears comfortably.
    • Can decide to act without having the total picture.
    • Does not get upset when things are up in the air.
    • Does not have to finish things before moving on.
    • Can comfortably handle risk and uncertainty.
Additional Requirements:
  • Experience:
    • 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment.
    • Possesses current knowledge of fashion trends and competition in the marketplace.
  • Education:
    • High school diploma or equivalent; college degree preferred.
  • Technical:
    • Knowledge of cash register systems.
    • Basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet).
    • Utilize walkie-talkie.
    • Understand and read price and product release sheets.
  • Physical:
    • Ability to execute at a fast pace.
    • Ability to communicate effectively with customers and team.
    • Ability to maneuver the sales floor, sales shelves, and stockroom; climbing, bending, and kneeling are required.
    • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
  • Schedule:
    • Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.