Functional Analyst

This posting:

This posting will be used to fill a 2 year Term full-time position working 75 hours bi-weekly. Temporary Assignments may be considered.

It will be used to establish a 12 month eligibility list which may be used to fill similar positions.

This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon.

Who we are

Yukon Government's Department of Health and Social Services provides a range of services and supports for citizens to experience health and wellness throughout their lives. The scope of this work includes community and mental wellness, social supports, and planning for long-term healthy outcomes for the population.

Who we are looking for:

The Functional Analyst works as both an operations and project resource.

Operations activities include:

• Managing service requests such as adding and removing users and scheduled tasks;
• Managing incidents such as interruptions in service and software defects;
• Managing problems such as re-occurring incidents and finding permanent solutions to workarounds;
• Managing changes such as to configuration and software functionality.

Project activities include:

• Working with the project team to design and configure software solutions;
• Developing support resources such as user manuals, training videos, and standard operating procedures;
• Developing function and integration test plans and executing test cases;
• Delivering or participating in train the trainer sessions;
• Working with the project team to transition project deliverables into operations.
• For more information on this job, please contact Jeff Barnhardt, Project Manager at
• For more information about the recruitment process, please contact name, Marg Webb, HR Consultant at

Your benefits

In addition to a competitive salary, we offer many additional financial and non-financial benefits.

• Government of Yukon's many benefits

Your career, your home, your lifestyle

We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you desire to develop your career while enjoying a warm sense of community and vibrant artistic, cultural, and recreational amenities, all set in a spectacular natural environment.

As part of our team, your achievements and enjoyment in both your work and personal life will be valued as you explore the many opportunities the Yukon, and the Government of Yukon, has to offer.

Check out:

• Yukon Life
• Working at Yukon government

Important application and job requirements

Essential qualifications

Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.

• Diploma or Degree in computer science, information systems management, health informatics or similar;
• Experience supporting software applications and information management systems;
• Experience related to software development including testing;
• Experience working with data and data management principles, including awareness of privacy and access to information regulations would be considered an asset;
• A current ITIL v4 Foundations certification would be considered an asset.

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.

It may be helpful for you to review "Prepare your resume and cover letter".

Desired knowledge, skills and suitability

If selected for an interview, candidates should have, and may be assessed on, the following:

• Ability to demonstrate a strong client service focus.
• Knowledge of the public sector's role, responsibility, and mechanics.
• Demonstrate a can-do attitude, critical thinking, and problem-solving skills.
• Ability to influence decision-making and best practices through building and maintaining collaborative relationships.
• Excellent communication skills and self-awareness.

It may be helpful for you to review "The job interview process".

Job requirements

This job requires you to perform, and/or be exposed to, the following:

Occasional availability for work on the weekends, early mornings and evenings to ensure the continuity of business operations.

Learn more

• For help on creating your E-recruitment profile, email E- or phone