IT Support Specialist

4 hours ago

Laval, Quebec, Canada LRI Engineering Full time
**IT Support Specialist** A highly skilled IT professional is sought to manage service desk requests, provide technical assistance, and collaborate with internal and external teams to resolve complex issues.

CEP Forensic and LRI Engineering Inc. are two leading companies in Canada, with over 50 years of experience in fire protection engineering, building and fire code consulting, and fire safety services.

We are looking for an IT Support Specialist to join our team. If you are someone who takes your work seriously but also has a great sense of humour, we want you on our team.

This position is hybrid, allowing candidates to work from any of our offices across Canada.

**Key Responsibilities:** • Manage Service Desk requests, prioritize and address requests based on complexity, and act to resolve issues as quickly as possible. • Collaborate with internal and external teams to find solutions. • Provide technical assistance to users, answer questions, and resolve issues related to computer systems, software, and hardware, whether remotely or in person. • Work closely with the team on analyzing complex issues. • Keep users informed about the status of their requests on a regular basis. • Document identified problems and ensure requests are transferred to service providers as needed. • Document recurring issues in technical sheets available to employees. • Manage the inventory of hardware and software, including laptops, mobile devices, printers, and IP telephony. • Handle IT equipment upon the arrival and departure of employees. • Establish and maintain healthy working relationships with both employees and service providers or subcontractors. • Perform any other tasks as assigned. **Requirements:** • A university degree in Computer Science or a technical diploma in IT with relevant experience. • Two (2) years of experience in IT within a technical support environment. • Knowledge of PC and Mac environments. • Experience with Egnyte, Microsoft 365, Salesforce, and other SaaS (Software as a Service) is a plus. **Desired Qualities:** • Possess interpersonal skills and strong oral and written communication abilities in both French and English. • Have a genuine desire to assist employees: demonstrate empathy, initiative, and curiosity in finding solutions. • Exhibit skills in priority and time management. • Continue to acquire knowledge in IT and stay updated on industry best practices and standards. **What We Offer:** • Flexible and hybrid work schedule. • A work environment where you can both rely on others and have fun. • Numerous opportunities for professional development. • Competitive benefits: healthcare, dental care, vision care, massages, psychological support, employee and family assistance programs, telemedicine services, allowances for sports and home office, several paid leave days (including your birthday), employee events and activities, and much more. • The chance of a lifetime to work with extraordinary people.

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