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Traffic Management System Operator
2 months ago
Join the Ontario Public Services and Traffic Operations team as a Traffic Management Specialist, where you will play a critical role in ensuring efficient traffic flow, incident management, and traveler safety.
About the RoleThis is a dynamic and challenging opportunity for a detail-oriented and effective communicator to join our team. As a Traffic Management Specialist, you will be responsible for managing traffic on provincial highways within the Central region, improving traffic flow safety and efficiency, and responding to challenging situations.
Key Responsibilities- Manage traffic on provincial highways within the Central region while multi-tasking under pressure and responding to challenging situations
- Improve traffic flow safety and efficiency by operating COMPASS, a two-way radio system with dispatch console and incident management systems
- Build and maintain effective working relationships with different offices, partners, agencies, and emergency services
- Communicate in a clear and concise manner
- Identify and communicate relevant facts in logical order
- Prioritize sharing of information and exercise tact and judgment in stressful situations
- Analyze and problem solve to anticipate problems and make quick decisions based on the nature of the incident
- Multi-task in time-sensitive and high-pressure situations to assess and implement appropriate services for traffic management
- Monitor and report on traffic incidents to share real-time information that informs decisions
- Experience with incident and emergency response
- Knowledge of and experience using information tracking systems that monitor real-time data
- Experience using emergency radios, communications systems or similar communication tools
- Learns and applies policies, procedures and protocols related to freeway and highway maintenance and construction practices
- Proficient with computers and with software such as word processing, spreadsheets, database applications and browser-based user interface
- Comfortable using different types of technology and software to monitor, track and interpret multiple sources of information at the same time
- Maintains accurate records and database entries related to traffic incidents and operations
This position requires rotating shift work in a 24/7 environment, including evenings, nights, weekends, and holidays.
About the CompanyThe Ontario Public Services and Traffic Operations team is committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We recognize that no one person might have every qualification in this job, and we encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
