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Customer Account Specialist II, Customer Assistance

2 months ago

Markham, Ontario, Canada TD Bank Full time
Customer Account Specialist II

Join our team at TD and take on a challenging role as a Customer Account Specialist II. In this position, you will be responsible for negotiating payment arrangements on all credit products, reviewing files, and taking appropriate actions based on known risk factors.

About the Role
  • Previous collection/credit experience and/or Call Centre and banking experience is an asset
  • Must display a high professional manner, along with sound judgment and decision making skills
  • Passionate about providing superior customer service and comfortable engaging in conversations regarding the customer's financial situation
  • Excellent listening and verbal communication skills, with a sincere approach to helping others
  • Self-starter who will take the initiative to obtain solutions and stay focused, paying attention to detail and following established operating procedures
  • Comfortable working independently and within a team environment
  • Strong negotiating skills
  • Proficiency using PC applications, including strong keyboarding skills and the ability to work with multiple technological platforms and product systems
  • Proactively engaged in identifying and recommending opportunities and solutions for process improvements
  • Commitment to self-development with a passion for goal achievement
  • Ability to adapt to a changing work environment
  • Bilingual in French would be considered an asset
About the Team

The Customer Assistance Team focuses on managing risk and mitigating losses on all TD credit products. This is a Call Centre environment where you will be accountable to deliver quality service and achieve productivity targets.

About TD

TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development

We're committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants.