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Virtual Mortgage Specialist

2 months ago


Scarborough Village, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Virtual Mortgage Specialist to join our team at Scotiabank. As a key member of our mortgage team, you will be responsible for retaining, servicing, and deepening relationships with mortgage renewal customers by offering a full suite of complimentary financial strategies and solutions that best meet their immediate and future financial needs.

Key Responsibilities
  • Provide expert mortgage knowledge and advice on a full range of customized solutions using a holistic financial planning approach to retain and deepen relationships with an assigned portfolio of mortgage renewal customers.
  • Proactively establish contact with mortgage renewal customers and retain the mortgage business through a proactive mortgage retention process.
  • Remotely manage assigned renewal leads, assessing customer financial needs/goals, presenting mortgage retention offers, managing rate negotiations, and making appropriate recommendations to secure the renewal.
  • Identify and act on opportunities to deepen the relationship with additional, relevant financial solutions.
  • Deliver exceptional customer experiences by effectively executing the Customer Experience Model (CEM), consistently delivering on the Service Basics and Advice+ Promises in all customer/employee interactions, and delivering on the diverse advice expectations of our customers.
  • Minimize the Bank's exposure to risk by contributing to operational excellence and a satisfactory Branch audit, staying current and adhering to all retail lending compliance, regulatory compliance, custody, and Occupational Health & Safety requirements and changes.
Requirements
  • Strong understanding of residential mortgage product knowledge, including policy and process.
  • Experience working in a customer-facing role within the financial industry or related field.
  • Post-secondary degree in business/finance or related field (considered an asset).
  • Expert knowledge using Microsoft Teams, Salesforce, and E-Signature.
  • Prior experience leading virtual advice discussions and assisting customers on how to navigate virtual meetings (considered an asset).
  • Highly organized with strong attention to detail.
  • Effective written and verbal communication skills.
What We Offer
  • A competitive compensation and benefits package.
  • An organization committed to making a difference in our communities- for you and our customers.
  • You can expect to be recognized and rewarded for high-performance.
  • You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.