Virtual Mortgage Specialist

4 weeks ago

Scarborough, Canada Scotiabank Full time

Requisition ID: 202738

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**What your role will be**

Virtual Mortgage Specialist - Scarborough Contact Centre

Leading with a financial planning approach, the Virtual Mortgage Specialist is responsible for retaining, servicing and deepening relationships with mortgage renewal customers by offering a full suite of complimentary financial strategies and solutions that best meet the customers’ immediate and future financial needs.

The primary responsibility of the Virtual Mortgage Specialists is to remotely support multiple branches across Canada in achieving mortgage renewal and retention goals through proactive customer contact.

**What you need to succeed**
- Through proactive customer contact, provide expert mortgage knowledge and advice on a full range of customized solutions using a holistic financial planning approach with the goal of retaining and deepening relationships with an assigned portfolio of mortgage renewal customers.
- Primary focus of proactively establishing contact with mortgage renewal customer and retain the mortgage business.
- Through a proactive mortgage retention process, remotely manage assigned renewal leads including, assessing customer financial needs/goals, presenting mortgage retention offers, managing rate negotiations and making appropriate recommendations to secure the renewal.
- Through effective preparation and discovery, identify and act on opportunities to deepen the relationship with additional, relevant financial solutions.
- Deepen and grow relationships and business by:

- Understanding customer’s financial goals and preferences, analyzing their needs, and recommending the appropriate strategies and solutions to help them achieve their goals.
- Planning and executing on weekly measurable targets including proactive customer contacts, and effective mortgage retention.
- Identifying referral opportunities in response to changes in needs/preferences and where necessary, referring and collaborating with key partners, such as Financial Advisor Investment and Retirement Specialists, Small Business Advisors or the appropriate Global Wealth partners.
- Deliver exceptional customer experiences by:

- Effectively executing the Customer Experience Model (CEM)
- Consistently delivering on the Service Basics and Advice+ Promises in all customer/employee interactions
- Delivering on the diverse advice expectations of our customers.
- Escalating and tracking customer concerns and complaints as required
- Minimize the Bank’s exposure to risk by:

- Contributing to operational excellence and a satisfactory Branch audit
- Staying current and adhering to all retail lending compliance, regulatory compliance, custody and Occupational Health & Safety requirements and changes
- Ensuring strict adherence to Bank security procedures, including retail lending policies and processes, assigned authorities and limits
- Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Branch Manager and/or AML and/or Branch Compliance Officer or Alternate (BCO/ABCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
- Adhering to custody and security procedures at all times
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Adhering to compliance with regulatory activities and guidelines as part of the sales process, including Privacy, Anti-Money Laundering(AML)/Anti-Terrorist Financing, Financial Consumer Agency of Canada(FCAC), Know Your Customer(KYC), Canadian Deposit Insurance Corporation(CDIC), regulations and policies and Guidelines for Business Conduct.
- Champions a high-performance environment and contributes to an inclusive work environment.

**What you need to succeed**
- Strong understanding of residential mortgage product knowledge, including policy and process
- Experience working with in a customer-facing role within the financial industry or related field
- Post-secondary degree in business/finance or related field (considered an asset)
- Expert knowledge using Microsoft Teams, Salesforce and E-Signature
- Prior experience leading virtual advice discussions and assisting customers on how to navigate virtual meetings (considered an asset)
- Highly organized with strong attention to detail
- Effective written and verbal communication skills
- Working Conditions_
Works in an office setting. The Virtual Mortgage Specialist team will operate under extended hours when branches in varying time zones are assigned or on-boarded to this channel. Hours of operation are Monday to Friday 8am - 8pm EST; the incumbent will be scheduled within these times.

**What we’re offering**
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A competitive

  • Virtual Mortgage Specialist

    2 months ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 202738 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be… Virtual Mortgage Specialist - Scarborough Contact Centre Leading with a financial planning approach, the Virtual Mortgage Specialist is responsible for retaining, servicing and deepening...

  • Virtual Mortgage Specialist

    7 days ago

    Scarborough Village, Ontario, Canada Scotiabank Full time

    Virtual Mortgage Specialist – Scarborough Contact CentreJoin a purpose-driven team committed to delivering exceptional results in a high-performing culture.The Virtual Mortgage Specialist is a key role that requires a financial planning approach to retain, service, and deepen relationships with mortgage renewal customers. This involves offering a full...

  • Virtual Mortgage Specialist

    3 weeks ago

    Scarborough Village, Ontario, Canada Scotiabank Full time

    Requisition ID: #Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.What your role will be...Bilingual (EN/FR) Virtual Mortgage Specialist – Scarborough Contact CentreLeading with a financial planning approach, the Virtual Mortgage Specialist is responsible for retaining, servicing and deepening...

  • Virtual Mortgage Specialist

    2 days ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 202755 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What your role will be** Bilingual (EN/FR) Virtual Mortgage Specialist - Scarborough Contact Centre Leading with a financial planning approach, the Virtual Mortgage Specialist is responsible for retaining, servicing and...

  • Virtual Mortgage Specialist

    4 weeks ago

    Scarborough, Canada Scotiabank Full time

      Requisition ID: #Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.What your role will be…Bilingual (EN/FR) Virtual Mortgage Specialist – Scarborough Contact CentreLeading with a financial planning approach, the Virtual Mortgage Specialist is responsible for retaining, servicing and deepening...

  • Virtual Mortgage Specialist

    2 months ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 202755 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be… Bilingual (EN/FR) Virtual Mortgage Specialist - Scarborough Contact Centre Leading with a financial planning approach, the Virtual Mortgage Specialist is responsible for retaining, servicing and...

  • Mobile Mortgage Advisor

    4 months ago

    Scarborough, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Physician Assistant

    3 months ago

    Scarborough, Canada Multi-Specialist Clinic Full time

    **JOB TITLE**: Physician Assistant **LOCATION**:Scarborough, Toronto, Newmarket, Markham + some remote with occasional travel to other sites **SALARY RANGE**: $50.00 to $60.00 per hour based on skills and experiences. We are flexible in offering full time hours or part time hours based on availability and level of commitment. **Practice Details**: Unique...

  • Litigation Officer

    7 days ago

    Scarborough Village, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Litigation Officer - Collections Specialist. This is a critical role that requires a strong understanding of the mortgage enforcement process and the ability to work effectively with internal and external partners.Key ResponsibilitiesVendor ManagementProvide...

  • Litigation Officer

    7 days ago

    Scarborough Village, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Litigation Officer - Collections Specialist. This is a critical role that requires a strong understanding of the mortgage enforcement process and the ability to work effectively with internal and external partners.Key ResponsibilitiesVendor ManagementProvide...

  • Litigation Officer

    7 days ago

    Scarborough Village, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Litigation Officer - Collections Specialist. This is a critical role that requires a strong understanding of the mortgage enforcement process and the ability to work effectively with internal and external partners.Key ResponsibilitiesVendor ManagementProvide...

  • Retail Sales Solutions Advisor- Scarborough Region

    3 months ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 196423 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Retail Sales** Solutions Advisor** We are actively recruiting experienced Retail Sales Solutions Advisor/Client Solutions Advisors in the Toronto East region. **Job Overview**: As a Client Solutions Advisor you will be...

  • Internal Medicine Physician

    3 months ago

    Scarborough, Canada Appletree Medical Group Full time

    **About Appletree Medical Group** Join a leading multidisciplinary medical group with clinics across Ottawa and the GTA. Appletree Medical Group is a high-volume family practice supported by a diverse group of specialists. We offer higher incomes, well-trained staff, and state-of-the-art electronic medical record. **Job Opening**: Virtual Care - flexible...

  • Administration Specialist

    3 months ago

    Scarborough, Canada MyoHealth Rehab and Wellness Centre Full time

    We have an exciting opportunity for an **Administration Specialist** to join our fast-paced private rehabilitation and wellness clinic. Responsibilities include: the timely preparation, processing, management and follow-up of patient files, treatment plans and related documents related to Motor Vehicle Accident patient care. Experience in a health-care or...

  • Member Services Representative

    3 months ago

    Scarborough, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. **Find our story here**:About Meridian**: **Our Retail Banking Practice**: Our vision is to be recognized as the financial...

  • Member Services Representative

    3 months ago

    Scarborough, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Find our story here: About Meridian **Our Retail Banking Practice**: Our vision is to be recognized as the financial...

  • Member Services Representative

    3 months ago

    Scarborough, Canada Meridian Credit Union Full time

    **Why Meridian?**: **At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.**: **Find our story here**:About Meridian**: **Our Retail Banking Practice**: **Our vision is to be recognized as the...

  • Member Services Representative

    3 months ago

    Scarborough, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. **Find our story here**:About Meridian**: **Our Retail Banking Practice**: Our vision is to be recognized as the financial...

  • Mobile Mortgage Specialist

    4 months ago

    Scarborough, Canada the Ladders Full time

    Why DUCA? We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern O

  • Manager, Infrastructure and Operations

    3 months ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 181996 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Banking and Markets** - Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years....