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Product Specialist

2 months ago

Calgary, Alberta, Canada NCS Multistage LLC Full time

Product Specialist – Well Construction role involves driving commercialization of new or improved technology through cross-functional planning, execution, and management of product development projects.

The Product Specialist is a key member of the Product Strategy Team, responsible for collaborating with internal stakeholders to evaluate new product development opportunities, conduct market and competitive landscape analysis, and develop Statements of Requirements, timelines, and cost estimates for development work.

Key responsibilities include:

  • Reviewing and responding to product development or improvement requests from sales teams and other internal stakeholders.
  • Evaluating new product development opportunities, including market and competitive landscape analysis, product positioning with Sales teams, and development of Statements of Requirements, timelines, and cost estimates for development work.
  • Supporting Product Line Manager in preparing and presenting product development opportunities for approval.
  • Conducting kick-off meetings with Engineering, participating in Design reviews, and ensuring engineering and testing meets customer requirements.
  • Attending Sales and Customer meetings to maintain alignment of projects with ongoing customer and market needs.
  • Coordinating and approving field trial plans in collaboration with Engineering and Technical Services teams.
  • Ensuring field trials are executed according to plan, and recommending commercial launch based on successful field trial execution.
  • Collaborating with all pertinent business units to ensure product readiness for commercialization.
  • Providing technical support to Sales, Operations, and Technical Services teams.
  • Generating technical reviews, pre- and post-job analysis, product performance reports, and case studies.
  • Working with Business Intelligence team to run analytics on product performance.
  • Ensuring a smooth and timely passage of information between the customer, Sales, Operations, Technical Services, Engineering, and Supply Chain.
  • Monitoring competitive landscape and customer adoption, supporting Marketing and IP Strategy.
  • Providing customer support to Sales team in technical meetings, facility tours, joint development discussions, and negotiation meetings.
  • Understanding and interpreting codes, standards, and regulatory requirements.
  • Presenting product management-related materials to small and large groups.
  • Assisting in the creation of new internal and external marketing and training materials.
  • Performing internal training sessions for new products and services.
  • Proposing and writing industry papers and representing the product perspective at technical conferences.

Knowledge, Skills & Abilities:

  • Bachelor's degree in Engineering or equivalent determination by hiring manager.
  • Industry experience and technical background with coiled tubing service tools, stimulation methods, and downhole flow control.
  • Professional Engineer (P. Eng.) status, registered with A.P.E.G.A considered an asset.
  • Product and/or Project management training and certification; asset.
  • Experience working with data visualization software, project management systems, and modeling software.
  • International or offshore operations experience; asset.
  • Proficient with Microsoft Office Suites.
  • Organizational skills, with ability to independently prioritize work.
  • Effective communication and interpersonal skills.
  • Proficient in data analytics, group presentations, and root cause analysis (RCA).
  • Hands-on approach to problem solving and design.
  • High level of efficiency & work ethic, specific attention to details.

Additional Information:

  • Status: Overtime Exempt
  • Employment Classification: Full-time, Regular
  • Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, with on-call 24/7 for technical reference
  • Special Equipment: Cellphone or E-Sim, Laptop
  • Bonus Eligibility: Eligible
  • Travel: field work, domestic and international travel may be required
  • Criminal background check required for all positions.
  • Safety-sensitive positions will require additional pre-employment testing.