Senior Manager, Operations

2 days ago

Vancouver, British Columbia, Canada UBC Full time
Senior Manager, Operations

Student Health and Wellbeing (SHW) is seeking a Senior Manager, Operations to lead the effective and student-centric delivery of business operations within multiple health service locations.

Key Responsibilities:
  • Develops, evaluates, and continuously improves on human resource initiatives to ensure the effective and timely recruitment, orientation, training, and support of staff.
  • Manages administrative staff and is responsible for hiring, orientation, training, performance management, evaluation, and termination of staff.
  • Ensures the necessary administrative resources are in place to support the ongoing functions of student and clinician support within Counselling Services and Student Health Service.
  • Develops, implements, and improves on systems to effectively collect and act on student feedback to provide continuous improvement to the student experience.
  • Responsible for clinical and administrative workflow to incorporate the needs of patient interactions, patient care, clinical providers, administrative staff, internal and external partners.
  • Oversees the facility maintenance and operational needs of the unit at multiple sites on campus.
  • Leads the operational maintenance of a University-wide electronic health record system.
Requirements:
  • Undergraduate degree in a relevant discipline.
  • Minimum of three years of related experience, or the equivalent combination of education and experience.
  • Experience with developing and maintaining a respectful work environment in alignment with UBC's commitments related to decolonization and Truth and Reconciliation.
  • Excellent interpersonal and diplomacy skills as well as demonstrated ability to work effectively across cultures.
  • Proven ability to lead and guide multifaceted projects from inception to conclusion.
Preferred Qualifications:
  • Minimum of five years experience.
  • Experience working with faculty, staff and students in a post-secondary institution.
  • Experience managing CUPE 2950 staff an asset.
  • Ability to manage multiple priorities and juggle complex tasks.
  • Proven track record meeting critical deadlines under considerable pressure.

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