Senior Application Support Analyst, Gft

4 weeks ago

Toronto, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.

What will you do?

  • Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting, and resolving reported incidents and compliance issues
  • Contribute to and participate in walkthrough reviews of all technical specifications and programs
  • Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals
  • Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements
  • Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems
  • Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications. Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate.
  • Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff and provide on call afterhours support

What do you need to succeed?

Must Have:

  • 5+ years of experience in production support role and supporting multiple applications
  • 5+ years of experience in Linux platform, DataStage, SQL, Oracle Server, MS SQL server, Shell scripts.
  • Strong analytical skill set and strong communication skills. Be able to communicate effectively in both technical and business terms.
  • Have working knowledge of IT Standards, Methodologies, SDLC, & audit requirements
  • Computer Science degree or equivalent and needs to a team player.

Nice to have-

  • Working knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, On Demand, ZEKE, RACF would be an asset.
  • Knowledge in Apache Airflow, Python, Smartstream TLM would be an asset.

What's in it for you?

  • We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Leaders who support your development through coaching and mentoring opportunities
  • Opportunity to make a difference and lasting impact
  • A world-class training program in financial services
  • Supportive management: Coaching and managing opportunities
  • Challenging work: You will make a difference
  • Development opportunity: Time to take courses, learn new applications
  • Opportunity to take on progressively greater responsibilities

*Note- This is a Hybrid role min 3 days from RBC 155 Wellington ST Toronto location. This job requires after hours & sometimes weekend support work as well.**

#LI-Post

#LI-Hybrid

#TECHPJ

Job Skills

Analytical Thinking, Apache Airflow, IBM InfoSphere DataStage, Job Control Language (JCL), Linux, Oracle Database, Production Support, Python (Programming Language), Structured Query Language (SQL)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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