Service Advisor

Found in: beBee jobs CA - 1 week ago

Bedford, Quebec, Canada Tesla Full time
What to ExpectTesla Motors recherche un conseiller en service expérimenté pour travailler sur l'une des marques de véhicules les plus progressistes au monde. Ce poste exige une interaction de haut niveau avec les clients et les employés, de sorte que le candidat idéal devra non seulement posséder un sens aigu de la technique, mais aussi la capacité de fournir un niveau élevé de service à la clientèle. Si vous souhaitez faire partie d'une équipe de service de classe mondiale soutenant la dernière technologie des véhicules électriques, nous sommes intéressés à vous rencontrer.

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

  • Répondre aux appels téléphoniques, aux courriels et aux visites en personne afin de résoudre les problèmes des clients avec le plus haut niveau de réponse et d'attention

  • Retourner les appels téléphoniques et les courriels manqués dans un délai de moins de 5 minutes
  • Déterminer si la solution technique peut être résolue par téléphone ; transmettre immédiatement le problème au chef d'atelier ou au directeur de service pour qu'il soit traité immédiatement
  • Enregistrer avec précision les problèmes et les données dans le système de gestion du concessionnaire. Le souci du détail est essentiel
  • Effectuer des transactions avec le système ; guider le client dans la correction et lui fournir un résumé
  • Communiquer le temps de réalisation estimé, les mises à jour régulières et le suivi de chaque véhicule du client
  • Coordonner les détails de chaque véhicule avant la livraison
  • Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customers through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the detail of every vehicle prior to delivery
What You'll Bring

  • Connaissance des méthodes, techniques, pièces, outils et matériaux utilisés pour l'entretien et la réparation des véhicules

  • Expérience de l'utilisation opérationnelle et de l'entretien d'une grande variété d'outils électriques manuels, d'outils d'atelier et d'équipement d'essai automobile et électrique
  • Compréhension des techniques automobiles de base liées à la réparation et à l'entretien des automobiles
  • Capacité d'établir et de maintenir des relations de travail coopératives avec les personnes contactées dans le cadre du travail, y compris le public
  • Gérer efficacement des priorités multiples, organiser la charge de travail et respecter les délais
  • Capacité à utiliser les Système(s) de gestion du concessionnaire, Outlook et MS Office
  • Permis de conduire de classe 5, G ou G2 valide au Canada et avoir un dossier de conduite acceptable
  • Ce poste nécessite une maîtrise de l'anglais, afin de communiquer efficacement avec les clients/diverses parties prenantes internes et externes/etc.
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Dealer Management System(s), Outlook, and MS Office
  • Must maintain a valid Class 5, G or G2 driver's license for Canada and an acceptable and safe driving record

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