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Alarm Operator
2 months ago
Seeking Alarm Operators for a fast-paced environment with on-the-job training, exposure to real-life events, and flexible shift scheduling.
Paladin Technologies' Ottawa-based Response Center coordinates emergency responses nationwide for a diverse portfolio of clients.
Job Details- Shifts: Monday-Sunday, 4pm-12am EST (weekend availability required)
- Provide exceptional customer service in high-pressure situations, adapting quickly to dynamic environments
- Actively listen to callers, summarize key points, and enter information into computer systems
- Seek win-win solutions, maintaining professionalism in conflicts and supporting differences of opinion
- Remain calm and provide direction in emergency situations
- Customer service, dispatch, hospitality, and call center experience an asset
- Attention to detail, ability to follow instructions, and mental flexibility
- Strong verbal and written communication skills, bilingualism (French & English) an asset
- Ability to use Microsoft-based applications
- Salary range dependent on experience
- Extensive health, medical, and dental benefits, wellness program, and RRSP matching contribution
- Free parking, ergonomically designed workstations, and standing desks
- Hourly pay range: $19ph - $22.50ph DOE
- Referral program and Spotlight Club with cash rewards and gift cards
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.
We provide custom-crafted and installed technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more.
We are an equal opportunity employer, considering candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.