Manager Operational Support Services

4 weeks ago

Delta, British Columbia, Canada BC Liquor Stores Full time

Manager Operational Support Services
Band 2

About the BCLDB:

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

The LDB Wholesale Operations team is responsible for the registration, procurement, customs clearance, selling and distribution of liquor products for the province of British Columbia. Our stakeholders comprise approximately 800 suppliers, over 1500 retail outlets and 8000 licensed establishments. Working in collaboration with our suppliers and agents, our vision is to provide a reliable and efficient service to support the success of our customers. There are five key divisions within the business; Supply Chain, Pricing, Imports, Customer Service and Distribution. Each of our teams work closely in alignment with each other to provide a seamless customer experience and deliver on our service goals.

The Distribution Centre is a multi-shift operation situated in a 400,000 square foot facility in Delta, designed to cost effectively receive/replenish/distribute alcoholic beverage product. Working in partnership with over 800 vendors and shipping to approximately 1500 retail outlets and licensed establishments province wide to deliver a responsive supply chain whilst focusing on exceeding our customers' expectations.

About this role:

The Manager Operational Support Services is responsible for managing two assistant supervisors, approximately 60 trainers, all first aid attendants, and the recall and payroll time keeping team within a multi shift environment. There is a heavy focus on continuous learning via in-house training, coaching, mentoring, and liaising with the HR department.

This role is responsible for leading internal initiatives, implementing and maintaining safety-related practices and initiatives, developing and delivering training plans, co-ordinating and ensuring delivery of leadership development programs and leading training groups in consultation with the HR teams as required. In addition, this role co-chairs the JOSH Committee and works collaboratively with the employee representatives to manage employee relations and the programs that support them.

A criminal record check is required.

This position operates in a warehouse environment with seasonal conditions and ambient temperatures. This role is in a multi-shift facility, working 24/5.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position requirements:

Education and Experience:

  • Minimum of three (3) years of recent, related experience*.

*Recent, related experience must have occurred in the last five (5) years and include:

  • Experience as a leader in a fast paced organization leading, supporting, and developing direct and indirect reports within a structured organization.
  • Developing, implementing and maintaining training programs/SOP, within a large (>50 employees) organization.
  • Managing continuous improvements and change across multiple training areas to reflect the evolving needs of the organization.
  • Experience working with Microsoft applications.

Preference may be given to those candidates with the following:

  • Degree or diploma in business administration or a related field.
  • Experience working in a unionized environment.
  • Experience working with a Warehouse Management System (WMS).

Application instructions:

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:

  • A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. Your cover letter must contain information detailing how your qualifications meet the position requirements as listed in the job posting.
  • Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Rebecca Levick, HR Advisor at

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or

The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers.

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