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Information Governance Analyst
2 months ago
TC Energy is seeking an experienced Information Governance Analyst to join our team. This role will be responsible for ensuring effective document and records standards, processes, systems, and practices are in place within our Natural Gas Pipelines organization.
Key Responsibilities:- Collaborate with key stakeholders to develop standards and processes for document management and document repository usage.
- Maintain records retention schedules and manage records lifecycle to retention.
- Assess business document and records management practices and understand current state to identify opportunities for improvement.
- Develop and deliver procedures, work aids, and training material for the document management element.
- Lead and practice an environment of continuous improvement to ensure optimization of processes and systems.
- Ideate and propose solutions to improve quality and productivity for records/document management.
- Conduct meetings and presentations to share ideas and findings.
- Establish and manage project charters/plans for initiatives.
- Communicate standards and provide guidance on document lifecycle management.
- Assess impacts to solutions/stakeholders and determine approach to address changes because of changes in technology, standards, or process.
- Coordinate and participate in user acceptance testing of solutions with stakeholders.
- Develop and maintain role descriptions and training programs to support document/records management and initiatives.
- Establish scorecards and metrics to communicate document and records management status.
- Establish/develop Excel or PowerBI reports to support business processes, performance, or status reporting.
- Ensure standards and processes developed for the document management element meet internal policies and legal requirements.
- Use a formalized process to manage changes to TOMS document management element documents.
- Understand business requirements and assist with the implementation of document or records management processes, repositories, and tools.
- Active management of security group ownership and approvals for OpenText environment.
- Establish and govern taxonomy for OpenText.
- Provide input on OpenText technology roadmap and approval on business enhancements.
- Identify and mitigate risks for Natural Gas Pipelines, initiatives, and information governance.
- Support the development of change and communication strategies for successful implementation and adoption of processes.
- Respond to and manage issues and non-conformances with information management policies/procedures. Escalate when required.
- Work closely with lead and manager to identify and prioritize business and information needs.
- Oversee the day-to-day activities for records services and initiatives.
- Prepare ad-hoc reports as required.
- Govern SharePoint site templates to ensure project requirements are addressed while confirming site layout and functionality complies with company policies and guidelines.
- Provide guidance to departments and project teams on collaboration tools, storage, and security requirements.
- Conduct audits on repository permissions and usage. Determine and execute corrective action plans.
- Bachelor's or post-secondary degree.
- Minimum 6+ years of related experience in information governance, document/records management, and business process improvement.
- Knowledge of document, records/data management principles, concepts, tools, and technology.
- Strong working knowledge of SharePoint and permission management.
- Proven systems thinker with strong problem resolution skills.
- Experience in leading initiatives with strong execution and implementation skills.
- Demonstrated experience leading/facilitating business problem discussions and conducting root cause analysis.
- Demonstrates aptitude and willingness to be a change agent.
- Continues to seek development opportunities and stays informed of industry best practices and technologies for information management.
- Proven systems thinker with strong problem resolution skills.
- Pro-active approach to problem identification and resolution.
- Ability to set priorities and multi-task in performing day-to-day tasks.
- Excellent written and verbal communication skills.
- Highly adaptable, willingness to learn, a self-starter.
- Ability to follow established process and procedures.
- Ability to work independently and within a team environment.
- Demonstrates a high degree of attention to detail and data accuracy.
- Strong interpersonal and customer service skills.
- Demonstrate practical skills in being very well organized and diligent.
- Ability to build strong client and business relationships.
- Experience with electronic document management systems, such as OpenText.
- Demonstrate proficiency in Adobe Acrobat, Microsoft Windows, Word, Excel, PowerPoint.
- Experience with relevant technologies such as Power Automate, Power BI, Power Apps, and InfoPath.
- Familiar with TC Energy's information management and cybersecurity policies.
- Member of ARMA International or Association for Intelligent Information Management (AIIM).
- Familiar with legal requirements applicable to document and records management.
TC Energy is a leading energy infrastructure company in North America, with three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.
TC Energy is an equal opportunity employer.
