Sr. Manager, Operations Equipment

4 weeks ago

Toronto, Ontario, Canada Restaurant Brands Full time

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

This role is part of the Tim Hortons Canada Equipment Team, reporting to the Director, Operations Equipment in Toronto. This role is suited for a driven individual with strong QSR, mechanical, and operational experience. This individual will lead the innovation, development, support, and overall life cycle management of our restaurant beverage kitchen equipment.

Day-to-day tasks include managing and building a pipeline of equipment solutions to support key company priorities. This includes project management and, communicating with various internal and external stakeholders. Project work is cross-functional with a focus on complexity and franchisee profitability. This team member will spend part of their time hands-on in restaurants, and test labs to measure performance and improve product performance.

Roles and Responsibilities:

  • Category Management
  • Responsible for managing a portfolio of equipment solutions within the beverage equipment category.
  • Identify opportunities to improve reliability, performance, and in-restaurant execution of current equipment.
  • Manages research and development to support new product offerings or business requirements.
  • Project Management
  • Responsible for managing multiple projects that support the brands goals and product pipeline.
  • Coordinates projects cross functionally, to ensure awareness and support from key stakeholders is obtained, and timelines are met.
  • Testing, & Validation Routines
  • Conducts detailed lab testing to evaluate performance of potential new equipment, and measures performance and on opportunities of existing equipment.
  • Executes and supports in-restaurant test markets, gathering feedback, conducting analysis and launch recommendations though observations and data.
  • Communication of plans, updates, and results to all levels of the organization.
  • Implementation & Support
  • Responsible for supporting restaurants with high quality resources, procedures, and training assets.
  • Provides excellent support for restaurants and field teams by problem solving and troubleshooting as required.
  • Facilitates the development and deployment of menu changes and software upgrades as required.

Required Skills:

  • 3+ years of experience in kitchen equipment, mechanical engineering, or operations.
  • Bachelor's degree (Engineering or Business preferred).
  • 2 - 4 years of prior work experience with project management and planning.
  • Strong in PowerPoint and presentation creation abilities.
  • Ability to analyze and interpret data using spreadsheets, data visualization software, etc.
  • Project related travel (0-25%), primarily in continental US & Canada with occasional travel outside North America.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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