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Nike Rideau Team Lead

2 months ago

Ottawa, Ontario, Canada Retailors Full time
{"title": "Head Coach", "description": "Job Summary

We are seeking a highly skilled and experienced Head Coach to lead our team at Nike Rideau. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • People Development & Team Building
    • Elevate and hire top talent to create a winning team and deliver exceptional customer service.
    • Develop and motivate a high-performance sales team through continuous product training, action plans, and effective delegation of tasks.
    • Provide qualitative feedback, coaching, and mentoring to improve team engagement and performance.
    • Develop individual development plans for team members to drive their growth and success.
  • Leadership and Communication
    • Demonstrate superior communication and customer service skills to drive employee engagement and customer satisfaction.
    • Participate in conference calls and team meetings to stay informed and aligned with company goals.
    • Maintain high personal integrity and expect the same from team members.
  • Store Operations
    • Oversee daily operational procedures to ensure successful store operations.
    • Identify and execute efficiencies and best practices to drive sales growth and improve customer satisfaction.
    • Effectively schedule team members to maximize sales opportunities and meet sales goals.
    • Ensure compliance with Loss Prevention and Health and Safety measures.
  • Planning and Merchandising
    • Oversee Visual Merchandising team to ensure merchandising directives are implemented efficiently.
    • Deliver on merchandise launches and communicate qualitative feedback to the District VM Manager.
    • Manage product flow from Back of House to floor to ensure a seamless customer experience.
    Requirements
    • Minimum 3 years' experience in a retail leadership role with a focus on retail operations, budgeting, planning, customer service, sales, and people leadership and management.
    • Extensive experience in leading the delivery of high-level customer service in a brand retailer.
    • Proficient in Microsoft Office products and retail business systems.
    • Self-motivated to build, grow, lead, and manage high-performing teams with strong coaching and mentoring abilities.

We thank all applicants for their interest in this position. Only those candidates that meet our qualifications will be contacted for an interview.

Retailors Sports Inc. is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process.

", "lang_code": "en"}