Medevac Dispatcher

Medevac Dispatcher

• Location: Winnipeg, MB
• Department: Medevac
• Job Type: Full-Time
• Start Date:

Job DescriptionPosition Summary

Reporting to the Medevac Operations Manager and the SOCC Manager, the Medevac Dispatcher provides a flight watch system for all Medevac aircraft and Type B Dispatch operational control of Perimeter 705 aircraft outside of Flight Dispatch hours of operation.

The Medevac Dispatcher is a key component in the overall operation of the Department. The main goal of this position is to coordinate Medevac flights and crews, provide flight following and guarantee on-time performance.

The Medevac Dispatcher, utilizing all of the position resources available, will make the final decision to dispatch a flight with the ultimate goal of maintaining safety, customer satisfaction and operational excellence.

Personal Characteristics

· Highly flexible, with the ability to respond quickly in a dynamic environment

· Professional and respectful, with a positive work attitude

· Timely with a high level of commitment to on-time performance is essential

· Motivated with the ability to work independently and as part of a team

· Effective verbal and written communication skills

· High level of respect, understanding and regard for First Nations communities

· Superior time management skills, multitasking skills and the ability to prioritize tasks

· High level of integrity, confidentiality and accountability

· Strong planning skills and detail-oriented

· Able to deal with confidential information and documentation with discretion, sensitivity and tact

· Able to handle stressful situations in a calm and effective manner

Key Responsibilities and Accountabilities

· Maintain the daily flight following software, which includes each departure and arrival for every flight as per company policy

· Ensure that updated information be provided to Crew Scheduling as flights are booked and/or updated

· Ensure that all flight crew have checked in and/or been notified of their flight schedule in accordance with company policies

· Possess the ability to make informed decisions without compromising internal policies/procedures

· Demonstrate understanding and knowledge of department policies/procedures as they relate to flight control and risk, ensuring that they are applied on a consistent and ongoing basis i.e. safety/security standards, on-time performance deadlines

· Assist with crewing the aircraft as may be required from time to time by the Crew Scheduler

· Provide flight following to all Perimeter's flights (scheduled and charters). After hours as required

· Maintain information, ensuring that AvAIO is updated and accurate in regards to times, delays, comments, flight numbers, etc.

· Interpret available weather data to aid in the decision making to dispatch flights

· Track all pilots, nurses, and ACP flight and duty times

· Maintain consistent communication with MTCC regarding status of all medevac aircraft

· Maintain the daily flight dispatch including preparation of the Operational Flight Plan and the flight watch function of the Type B operational control system of each Perimeter 705 flight, as per company policies

· Ensure that all aspects of the Company Operations Manual are followed relating to "Type B" Operational control

· Responsible for the creation and distribution of all client invoices

· Perform additional duties as assigned

Minimum Education, Experience and Certifications

· High school diploma or General Education Degree (GED) equivalent

· Prior experience in operations and/or flight coordination preferred but not required

· Minimum 21 years of age

· Successful completion of Transport Canada Exams (FD Ops and FD Met)

· Canadian Radio License (Aeronautical) preferred but not required

· Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

· Ability to read and interpret aviation weather (NAV Canada) an asset

· Strong customer service experience considered an asset

· Previous experience with Airline Management Software (AvAIO computer system preferred)

· Indigenous and Cultural Awareness Training considered an asset

Working Conditions

· Physically able to perform all listed job duties

· Travel by aircraft and other means as required by role

· Manual dexterity required to use desktop computer and telephone

· Modified work agreement (7 on/7 off)

· Work performed primarily in an office environment

· Be able to work outside of public transit hours

· Physical location of this position is only accessible via flight of stairs

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

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