Medevac Dispatcher

**Position Summary**

Reporting to the Medevac Operations Manager and the SOCC Manager, the Medevac Dispatcher provides a flight watch system for all Medevac aircraft and Type B Dispatch operational control of Perimeter 705 aircraft outside of Flight Dispatch hours of operation.

The Medevac Dispatcher is a key component in the overall operation of the Department. The main goal of this position is to coordinate Medevac flights and crews, provide flight following and guarantee on-time performance.

The Medevac Dispatcher, utilizing all of the position resources available, will make the final decision to dispatch a flight with the ultimate goal of maintaining safety, customer satisfaction and operational excellence.

**Personal Characteristics**
- Highly flexible, with the ability to respond quickly in a dynamic environment
- Professional and respectful, with a positive work attitude
- Timely with a high level of commitment to on-time performance is essential
- Motivated with the ability to work independently and as part of a team
- Effective verbal and written communication skills
- High level of respect, understanding and regard for First Nations communities
- Superior time management skills, multitasking skills and the ability to prioritize tasks
- High level of integrity, confidentiality and accountability
- Strong planning skills and detail-oriented
- Able to deal with confidential information and documentation with discretion, sensitivity and tact
- Able to handle stressful situations in a calm and effective manner

**Key Responsibilities and Accountabilities**
- Maintain the daily flight following software, which includes each departure and arrival for every flight as per company policy
- Ensure that updated information be provided to Crew Scheduling as flights are booked and/or updated
- Ensure that all flight crew have checked in and/or been notified of their flight schedule in accordance with company policies
- Possess the ability to make informed decisions without compromising internal policies/procedures
- Demonstrate understanding and knowledge of department policies/procedures as they relate to flight control and risk, ensuring that they are applied on a consistent and ongoing basis i.e. safety/security standards, on-time performance deadlines
- Assist with crewing the aircraft as may be required from time to time by the Crew Scheduler
- Provide flight following to all Perimeter’s flights (scheduled and charters). After hours as required
- Maintain information, ensuring that AvAIO is updated and accurate in regards to times, delays, comments, flight numbers, etc.
- Interpret available weather data to aid in the decision making to dispatch flights
- Track all pilots, nurses, and ACP flight and duty times
- Maintain consistent communication with MTCC regarding status of all medevac aircraft
- Maintain the daily flight dispatch including preparation of the Operational Flight Plan and the flight watch function of the Type B operational control system of each Perimeter 705 flight, as per company policies
- Ensure that all aspects of the Company Operations Manual are followed relating to “Type B” Operational control
- Responsible for the creation and distribution of all client invoices
- Perform additional duties as assigned

**Minimum Education, Experience and Certifications**
- High school diploma or General Education Degree (GED) equivalent
- Prior experience in operations and/or flight coordination preferred but not required
- Minimum 21 years of age
- Successful completion of Transport Canada Exams (FD Ops and FD Met)
- Canadian Radio License (Aeronautical) preferred but not required
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
- Ability to read and interpret aviation weather (NAV Canada) an asset
- Strong customer service experience considered an asset
- Previous experience with Airline Management Software (AvAIO computer system preferred)
- Indigenous and Cultural Awareness Training considered an asset

**Working Conditions**
- Physically able to perform all listed job duties
- Travel by aircraft and other means as required by role
- Manual dexterity required to use desktop computer and telephone
- Modified work agreement (7 on/7 off)
- Work performed primarily in an office environment
- Be able to work outside of public transit hours
- Physical location of this position is only accessible via flight of stairs
- Methods and procedures described or implied in the job profile may be altered to accommodate employees._

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care

Licence/Certification:

- Transport Canada FD Ops and FD Met exams (preferred)

Work Location: In person