Business Analyst

2 days ago

Burnaby, British Columbia, Canada Randstad Canada Full time

Join our Burnaby healthcare client at the forefront of healthcare technology We are seeking a seasoned IT Voice Business Analyst for an initial 6-month contract to play a pivotal role in an IT Delivery team, focusing on the deployment of VoIP devices and other voice-related use-cases within the new Jim Pattison Acute Care Tower, a part of the Phase 2 redevelopment at Royal Columbia Hospital.

This vital position calls for exceptional coordination skills, meticulous planning, and the ability to conduct hands-on installation visits on-site. If you are passionate about leveraging technology to enhance healthcare infrastructure and have a proven track record in managing large-scale IT projects, especially within hospital settings, we invite you to apply

Advantages

  • Directly contribute to a major healthcare infrastructure project, improving patient care and staff efficiency at the new Jim Pattison Acute Care Tower.
  • Engage in a variety of tasks ranging from system design to hands-on deployment, ensuring diverse and engaging work days.
  • Gain invaluable experience and knowledge in healthcare IT, enhancing your skills in business analysis and project management.
  • Work alongside a dedicated team of professionals and external partners to achieve seamless integration and implementation of advanced communication systems.
  • Play a key role in decision-making processes that affect system configurations and operational transitions, shaping the future of healthcare technology solutions.
Responsibilities

General Duties:

  • Lead and collaborate with Technical Project Manager for the Voice deployment
  • Business requirements gathering and analyses;
  • System integration requirements gathering and analyses (e.g. Fire alarm, paging, etc)
  • Process engineering
  • Develop tools and templates to support decision making on voice solutions
  • Facilitate system design and configuration to business rules
  • Collaborate with overall project team, PHSA technology services on the site discovery, solutioning, deployment, go-live and support
  • Develop training plan and materials
  • Develop communication materials required
  • Test and validate system with business users (for example: Validate and test the fire, code and alarm calling procedures)
  • Develop Go-Live materials and operation transition materials
  • Manage the collection/decommissioning of old devices

Deliverable Summary :

  • Use cases and analysis
  • Functional and non-functional requirements
  • Coordinated site visits and access
  • Assessment tools & methodologies, documentation templates, and decision-making guidance for voice solution selection, design and implementation.
  • Device tracking document (port, number, function, stakeholder approvals)
  • Training plan and materials such as manuals, quick reference guides, videos, etc.
  • Migration plan and implementation (including coordinating downtime cell phones if necessary)
  • Project operation handover document
  • Train full time staff taking over operations

General support for Redev related activities:

  • Provide ad-hoc subject matter expertise to other related and aligned capital initiatives as requested by the Executive Director, Capital Facility Projects, IMIT Solutions.
  • Establish and improve processes, templates, approach, communication, and issue resolution.
  • Lead engagement with third parties.
  • Lead and coordinate the deployment to all departments in device testing and configuration.
  • Support application testing and clinical transition activities
  • Provide support and issue resolution along with production turn over.
  • Create, maintain, and monitor budget and cost center allocation.
  • Undertake other work as/if assigned by IT Delivery Manager with the Design-Builder, Health Authority Facilities Management, Owner's compliance team and other project stakeholders.
Qualifications

  • Must be experienced in end user requirement gathering and solution advising including requirement elicitation, analysis, and solution design
  • Must be comfortable to lead and drive the project along with the Technical Project Manager
  • Experience in stakeholder engagement, process development, change management, project management
  • Solution adoption and operation transition
  • This is a hands-on (roll up your sleeve) role that requires onsite presence in increasing frequency toward implementation time.
  • Minimum 5 years of experience working on large scale IT projects in a Business Analyst role and project lead role
  • Basic Computer setup and networking knowledge.
  • Must be fluent in English both oral and written.
  • Ability to take lead in an ambiguous, changing/reactionary priorities environment.
  • Able to efficiently prioritize and structure clear and unclear workloads.
  • Open to rolling up your sleeves, applying subject matter understanding and to dive into the details to uncover optimal solutions to application design, implementation and hand-over sustain problems
  • Effective communication skills, and ability to interact with internal and external partners

Preferred (highly desired) qualifications:

  • Previous experience in corporate voice and communications projects
systems analysis, design and migration of Voice devices, VoIP project and workflow

  • Formal business analysis training or certification
  • Formal project management training
  • Formal change management training
  • Experience working in health care project; especially in a hospital.

Please note:

  • If chosen for interview, the candidate is expected to supply a sample business requirement document authored by the candidate his/herself.
  • The contractor is not permitted to delegate contracted tasks to any subordinate, sub-contractor or support team
Summary
Don't miss this opportunity to be at the heart of technological transformation in healthcare Apply directly to this job ad or reach out to your Randstad Digital representative immediately

P.S. Don't forget that when you update your profile on it helps us find you faster when we do have roles that match your skills So even if this role isn't for you please update your profile so we can find you

We look forward to supporting you in your job search

Good luck

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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