Online Operation and supply chain management tutor

4 weeks ago


Cornwall, Canada TeacherOn Full time
Your assignment will be shared in the form of a 5-10 minute presentation with your team members.
Please submit the slides and any supporting analysis through Blackboard at the end of the class. ALL
team members are responsible to submit.

Context:
You are a team of consultants from QEC (Quality Experts Consulting), and you have just been hired by a
large food manufacturing company to investigate rising customer complaints on their top selling SKU, a
packaged cookie product.
Their top selling SKU is a 350g package of Classic Chocolate Chip cookies, produced in three different
factories across Canada.

Below is a rough process flow of the manufacturing and distribution process:

The company has provided you with some quality data, including customer complaint information and
sample data of oven temperatures from their Toronto facility throughout June 2022. They are including
the oven temperature data because they strongly suspect this may be linked to complaints of perceived
"staleness"

Hint:
Additional research is recommended to thoroughly impress your client This might include research
into the manufacturing process and/or six sigma methodologies.

Assignment:
As consultants, you will be hosting a project kick-off meeting with your client on July 27th. This should
include your preliminary findings and your recommended next steps.

  • Investigate the customer complaint data using a Pareto analysis and/or other QC tools. What
areas does this information lead you to investigate?

  • Create a cause-and-effect diagram for one of the common customer complaint reasons.
  • Create control charts for the oven data provided. Is this process in control?
  • Calculate the process capability index for the oven temperature. What can you conclude?
  • What are your recommended next steps to correct this problem on behalf of your client?
Include an overview of how you will use six sigma methodologies in your project, and further
quality measurements you recommend collecting.

Appendix 1:
Manufacturing and Distribution Locations/Volume
Location Manufacturing Line Distribution Center
Montreal 40,000 packages per month 2,500 boxes per month
Toronto 80,000 packages per month 3,500 boxes per month
Vancouver 30,000 packages per month 2,000 boxes per month
Calgary 2,000 boxes per month
Halifax 1,000 boxes per month
Winnipeg 1,500 boxes per month

Appendix 2:
Quality and Specification Information

Oven operating specifications (all production lines):
Lower Specification Limit Upper Specification Limit
Oven Temperature 365°F 385°F
Oven Time 14.5min 15.5min

Note:
Classic Chocolate Chip Cookies have a 6-month shelf life (time from production date to
recommended consumption date)

Level:
Diploma

Gender Preference:
None

Meeting options:
Available online - via skype etc.
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