Customer Relationship Representative

Found in: beBee jobs CA - 2 weeks ago

Toronto, Ontario, Canada Hub Technology Group Inc Full time

The role of the Customer Relationship Representative (CRR) is to collaborate with their clients to

build relationships and grow revenue within the client base they support. Their strategic focus

is to manage clients holistically and proactively. Their secondary focus is to ensure all managed

print services clients have access to all features and functions of the program.

The CRR will focus on:

Close client management with high customer satisfaction & client retention.

Seeking opportunities to sell solutions within all lines of business at hubTGI.

Managed print services (MPS) program management.

Expectations/Role Responsibilities:

1. Close client management with high customer satisfaction & client retention.

· Ongoing regular contact with current customers.

· 95-100% Customer satisfaction rate.

· 100% Customer data input and ongoing customer data updates in HubView.

· Scheduled calls to current customers to arrange Quarterly Business Reviews (QBR) with all customers.

· Assist clients with inquiries and escalations.

· Registering customers for Easy Start.

· Manage client experience when delivering services.

2. Seeking Opportunities to sell solutions within all lines of business at hubTGI.

· Monthly customer sales campaigns strategized with all support resources.

· Drive Lead Generation Through Phone Prospecting and Email Prospecting.

· Pipeline growth and management in all lines of business.

· Scheduled calls to current customers to arrange Quarterly Business Reviews with All Customers.

· Use e-commerce platform and other sales enablement systems to drive transactional business.

· Direct customers to complete transactions through e-commerce webpage

· Deep understanding of all systems and resources to seek client information.

· Owning sales cycles from discovery to close.

· Building and delivering pricing & proposals.

· Collaborate with all sales resources to close business.

3. Managed print services (MPS) program management.

· Ongoing management of Customer Affairs.

· Manage XDA download and non-communicating list for hubTGI MPS Customers.

· Manage opportunities list of unmanaged devices.

· Add / Remove devices on MPS Program.

· Assisting in internal service escalations and tracking.

· Participating in all training and sales skill development learning.

· Ensure customer accounts are in good standing.

· Support sales resources with escalations and client information.

4. Other

· Adding customer notes into hubView.

· Meeting or exceeding KPI targets and logging activities in hubView.

· Respond to customer inquiries within the reasonable time frame.

Competencies:

· People Skills

· Client/Customer Focus

· Strong Verbal and Written Communication Skills

· Data Entry Skills

· Problem-Solving

· Results Orientation

· Time Management

· Teamwork

· Motivation for Sales

Other Requirements:

· Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company

· in a positive manner.

· Maintain a high level of product, solution, and services knowledge.

· Contact customers to discuss all lines of business at hubTGI.

· Deliver communication effectively to partners and coworkers.

· Handle customer complaints as they arise, escalating to our partners as they arise.

· Keep up-to-date records on customer contracts using hubView.

· Knowledge of sales principles, methods, practices and techniques.

· Proven sales ability with the capability to meet and surpass targets and goals.

· Ability to prioritize and manage conflicting demands.

· High flexibility with strong interpersonal skills that allow one to work effectively in a

· diverse environment.

· High level of integrity and work ethic.

· Valid driver's license with a clean driving abstract.

Salary Expectations:


• Salary


• Team commissions


• Bonus opportunities


• Dental & health plan


• Paid vacation and personal/sick days


• President's Club sales trip opportunities


• Flexibility, freedom and autonomy of a start-up company, with the advantage of being

supported by a world-class leader


• A culture that offers a dynamic, motivating and team-building environment


• Remote and hybrid work options

  • Bilingual Customer Representative

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Vault Credit Corporation Full time

    Salary: Who we areVault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Customer Support Representative

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada CMiC Full time

    Job Overview:As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients' technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions...

  • Independent Sales Representative

    Found in: beBee jobs CA - 24 hours ago

    Toronto, Ontario, Canada American Income Life AO - Lauretta Bawo Full time

    Job Description:We are seeking a dynamic and self-motivated individual to join our team as a Sales Representative for Life Insurance. As a sales representative, you will be responsible for promoting and selling our life insurance products to potential clients. You will play a crucial role in expanding our customer base and achieving sales...

  • Account Sales Representative

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada American Income Life AO - Lauretta Bawo Full time

    Job Description:We are seeking a dynamic and self-motivated individual to join our team as a Sales Representative for Life Insurance. As a sales representative, you will be responsible for promoting and selling our life insurance products to potential clients. You will play a crucial role in expanding our customer base and achieving sales...

  • Customer Manager Canada

    Found in: beBee jobs CA - 5 hours ago

    Toronto, Ontario, Canada Swiss Re Full time

    About the Team The Corporate Solutions Customer Management Team represents all products and solutions to lead the customer experience, sales and business development efforts for a portfolio of strategic customers. We are a collaborative and innovative team working together to deliver a best-in-class customer centric experience. The Customer Manager serves as...

  • Architectural Sales Representative

    Found in: Adzuna CA C2 - 3 days ago

    Toronto, ON, C6A, Ontario, Canada Ten Plus Architectural Products Ltd. Full time

    TEN PLUS SALES REPRESENTATIVEThe Ten Plus Sales Representative is a focused, well organized, proactive and results-driven individual. In this role, you will take on the responsibility of promoting Ten Plus Louvres, Sun control devices, and custom metal products. Your primary focus will be architect offices within the greater Toronto, greater Calgary, greater...

  • Resisto Sales Representative

    Found in: Adzuna CA C2 - 5 days ago

    Toronto, ON, C6A, Ontario, Canada Soprema inc. Full time

    The sales representative is responsible for the sales of the Resisto division in his or her territory. The responsibilities will include prospecting new customers, training and maintaining existing customers. The representative must ensure that he or she meets the sales and profit targets set by his or her supervisor. Develop and maintain good business...

  • Call Centre Representative, Pension Administration

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada WTW Full time

    WTW benefit consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and...

  • Direct Sales Representative

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Badger Daylighting LP Full time

    Description We are looking for an ambitious, energetic, and persistent Outside Sales Representative (OSR) to help us expand our fast-growing business within a defined sales territory. As an OSR, you will be on the front line of the sales cycle and develop a persistent sales strategy that will win more business. We are seeking hunters who love to sell our...

  • Relationship Manager, Business Banking

    Found in: beBee jobs CA - 3 days ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Inbound Sales Representative

    Found in: Adzuna CA C2 - 3 days ago

    Toronto, ON, C6A, Ontario, Canada Esiance Full time

    About Us:Esiance Inc., creators of the innovative EverythingCard is seeking a proactive and driven individual to join our team as an Inbound Sales Representative . Our platform revolutionizes corporate gifting by providing an all-in-one solution that enables companies and recipients to access multiple gift cards through a single redemption code. As part of...

  • Vice President, Relationship Management

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?In this role, you will contribute to and draw upon the global expertise and resources of Canada's largest financial institution to tailor financial solutions to assist Canadian privately-owned Upper Middle-Market/Large Corporate clients in meeting their strategic objectives. You will support the Managing...

  • Business Development Representative

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Hero Care Full time

    WE ARE HIRING Business Development Representative Hero Care is a rapidly growing healthcare technology company that specializes in providing SaaS healthcare staffing solutions to connect healthcare professionals and institutions. We have an exceptional track record in offering our contract and travel nurses a range of exciting and positive working...

  • Customer Support Representative- Insurance

    Found in: beBee jobs CA - 6 days ago

    Toronto, Ontario, Canada Ontario Medical Association Full time

    Are you looking to join one of Greater Toronto's Top 2024 Employers?The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario's health-care system by courageously pursuing best practices, new ideas,...

  • Relationship Manager, Commercial Financial Services

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Your natural flair for connecting to prospects, new and existing clients by providing advice and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice, whose expert approach aligns...

  • Residence Services Representative

    Found in: beBee jobs CA - 2 days ago

    Toronto, Ontario, Canada Campus Living Centres Full time

    1. Position Summary and Job MagnitudeThe Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Customer Replenishment Manager

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Abbott Full time

    ABOUT ABBOTTAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. WORKING AT ABBOTT At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Financial Services Representative II

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Customer Connections Associate

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    WORK ILLUSTRATION:Reporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects. The incumbent will participate in departmental or divisional...

  • Relationship Manager, Business Markets Intern

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionBFSRMWhat is the opportunity?You will provide business and financial advice and manage a portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You are RBC's ambassador to the local business market. Applying your mindset for external marketing and client acquisition, you...