Manager, Contract Claims

4 weeks ago

St Catharines, Ontario, Canada Ombudsman Ontario Full time

Do you possess expertise in resolving complex contract disputes within the realm of construction, engineering, and highway maintenance? Are you interested in overseeing our dispute resolution process, which manages over $2 billion in highway capital construction contracts each year? If you're a dynamic and dedicated leader, we invite you to apply for the Manager, Contract Claims position.

Please note:

  • The salary range for this position is still under review. Any changes to the current salary range, will be retroactive to April 1, 2024.
  • The position is headquartered in St. Catharine's, however, there may be flexibility for the successful candidate to work from other MTO offices across the province.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?Create the Work Environment


In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision.

It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment.

By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

Deliver on Business Goals and Priorities

Your leadership will be crucial in guiding the team towards the achievement of its business goals.

It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry.

You will contribute to the achievement of team goals by:

  • Leading a team of professionals engaged in the resolution of claims
  • Providing senior-level strategic engineering expertise for the development and implementation of creative management processes, systems and training to avoid and resolve claims
  • Representing the ministry on internal/external committees and partnerships with our stakeholders to gain consensus for ministry initiatives and negotiate arrangements to resolve complex issues
  • Developing work plans and organizing workload assignments, hiring staff, developing performance standards and managing performance
How do I qualify?Mandatory

  • You are a Professional Engineer, licensed with the Association of Professional Engineers Ontario (PEO).
Leadership Skills

  • Experience managing a technical team to deliver results.
  • Ability to foster organizational capacity through inclusive, positive, and values based leadership
  • Capacity to navigate complex issues and provide strategic direction
  • Sound judgement and political acuity skills to provide advice and guidance to senior management.
  • Ability to ensure compliance with all relevant legislative statutes, collective agreements, government policies, and ministry directives related to services.
Technical Knowledge:

  • Advanced knowledge of engineering theory, principles and practices of civil engineering, and contract law as they relate to highway maintenance, construction, and engineering consultant services.
  • Strategic expertise to develop policies, procedures and systems to support the avoidance and resolution of claims.
Communication and

Stakeholder Relationship Management Skills:

  • Excellent negotiation and consultation abilities to collaborate with internal and external stakeholders to resolve complex claims issues
  • Effective communication and presentation skills to advise senior management and establish relationships
  • Proven communication, conflict management and interpersonal skills to establish and maintain professional working relationships.
Planning, Analytical and Problem Solving Skills and Abilities

  • Strong planning, organizational, and project management skills to support the implementation of division priorities and decisions
  • Superior analytical and problem-solving skills to analyze complex engineering claims

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