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IT Technician
3 months ago
The IT Technician will be responsible for providing mainly Level 2 technical support to the company's 20,000 employees, both at the head office and in the various branches across Canada.
MORE PRECISELY
- Document tickets in ServiceNow software and support employees with any issues encountered
- Install and configure new workstations as well as mobile devices
- Ensure impeccable customer service at all hierarchical levels
- Keep the IT inventory up to date
- Participate in user access management
PROFILE
- 2+ years of experience as an IT Technician
- Professional experience in level 2 technical support
- Experience in Windows and Microsoft 365 environment
- Knowledge of Azure (assets)
- Strong customer service skills
- DEC in computer science or equivalent
- Bilingualism required (French and English)