Medical Communications Officer

3 days ago

St John's, Newfoundland and Labrador, Canada NL Health Services Full time

Job Description

Location: Dr. L. A. Miller Center

MEDICAL COMMUNICATIONS OFFICER (Revised)
Paramedicine and Medical Transport Program
Temporary, Call-In

Hours Based on the needs of the department. Salary CG-29 ($ $30.07 per hour) Competition Number Posted Date 15 January 2024 Closing Date Open until filled

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people.

Job Summary
The position of Medical Communications Officer (MCO) works within in the Medical Communications Centre (MCC) with accountability to ensure coordination and balanced ambulance coverage to all communities within the designated coverage area. The MCO provides rapid response to requests for Routine, Emergency, and Non-Emergent Ambulance service, as well as coordinating the Flight Team and the Provincial Air Ambulance program. The MCO will work independently under the policies and guidelines of Eastern Health, reporting directly to the Operations Supervisor.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally required to lift up to 5-10 lbs.
Regularly required to sit at a work station for extended periods of time.
Constantly uses fine finger precision work while working on a computer.
Auditory demands include multiple phone lines ringing, listening for radio transmissions from ambulances, which have to be time stamped and entered into the computer, and background talking from other dispatchers and staff.
Alertness and concentration are required when performing emergency medical dispatch work. Higher than normal levels of attentiveness or alertness for the health and safety of others is required at all times.
Time pressures, interruptions, deadlines and lack of control over work pace are experienced when dealing with medical emergency dispatching and responding to 911 calls, listening to radio transmissions from ambulances and entering information into the computer.

Job Qualifications
Completion of a recognized/approved Emergency Medical Dispatcher (EMD) certificate with the National Academy of Emergency Medical Dispatchers (NAEMD) is required.
Completion of Health Care Provider (HCP) - CPR is required.
Completion of a recognized/approved Medical Terminology course is required.
Successful completion of a Criticall Aptitude Test is required. Testing will be administered by the employer.
Knowledge of the general geography of the St. John's Metro and surrounding areas, including, but not limited to, major streets, highways, public transit, hospitals, and primary medical facilities is required.
Knowledge of Microsoft Windows in a multi-screen computer environment is required.
Demonstrated ability and dexterity in handling call-taking and dispatching functions using computer aided - dispatch, multi-line telephone, and radio communications systems is required.
Demonstrated ability to define and carry out priorities as identified.
Demonstrated ability work efficiently and effectively in a multi-tasking high stress environment is required.
Demonstrated sound and rapid decision-making ability under stressful conditions is required.
Demonstrated effective interpersonal communications and customer service skills to deal with the public and co-workers is required.
Demonstrated strong critical thinking, decision making and problem-solving skills is required.
Demonstrated excellent verbal and written communication skills and the ability to communicate effectively in English is required.
A satisfactory record of work performance is required.

*If medical terminology isn't current, a medical terminology test may be administered by the Human Resources Department.

If this is an internal posting only, only applicants of the Eastern Health NAPE HS Regional Bargaining Unit will be considered. Otherwise, if this is posted internal and external, we will accept all applications, but preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Regional Bargaining Unit.

Apply online at

To become a part of our team, please submit your resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.
Contact Information for Recruitment Related Inquiries:

Telephone: or
Email: Applications/resumes are not accepted at this email address.

NL Health Services is committed to inclusive and barrier-free recruitment, selection and onboarding processes. We are happy to assist applicants requesting accommodation or support during the process. Please email or call press 5 then press 2 (long distance outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

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