Onsite Service Technician

2 weeks ago

Ottawa, Ontario, Canada Xerox Canada Ltd. Full time
Production Service Technician

Xerox Holdings Corporation is a leading provider of document management and print technology solutions. We are seeking a skilled Production Service Technician to join our team.

This is a unique opportunity to work with a dynamic team and contribute to the success of our clients. As a Production Service Technician, you will be responsible for providing exceptional service to our clients, managing call resolutions, and performing repairs and maintenance on large-scale production equipment.

Key Responsibilities:
  • Offer outstanding service to clients, managing call resolutions in accordance with customer SLA agreements to optimize customer satisfaction.
  • Leverage senior-level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large-scale production equipment.
  • Perform full range of maintenance on assigned products, including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software.
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
  • Provide assistance and guidance to other team members regarding policies, procedures, and overall equipment repair best practices.
Requirements:
  • Senior electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
  • Superior time management skills and reliability. Our clients are counting on you.
  • Valid driver's license, appropriate insurance coverage, and a clean driving history.
  • This is an active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
What We Offer:
  • A comprehensive understanding of our company and customer service culture.
  • Clear expectations in reference to call load, territory alignment, and client satisfaction.
  • A thorough knowledge base of the equipment and inventory needs to support your territory.
  • The opportunity to actively and correctly complete service calls independently.

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