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Director, Patient Services
3 months ago
Are you a strategic leader that drives effectiveness, efficiency and standardization of information technology services? Do you have experience directing, implementing and monitoring facility management functions? Are you passionate about exceptional health care and driven by a desire to help others?
If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.
Reporting to the Vice President, Patient Services, the Director is responsible for the delivery and implementation of all Patient Services programs within an assigned portfolio of Ontario Health atHome. The Director, Patient Services also has functional responsibility for assigned program development and evaluation across Ontario Health atHome. Key functions for this position are Patient Service Delivery, Care Coordination, Operational Support, Long-Term Care Placement.
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Flexible work location [this position can be located at any of the 14 Ontario Health atHome offices]
What will you do?
- Responsible for leadership and design of programs and services within an assigned portfolio
- Directs an implementation team of Senior Managers and Managers responsible for integration of design into patient care at the front line level
- Responsible for and oversees the delivery of all Patient Services programs and services within an assigned portfolio
- Manages a team of Managers and ensures that service allocations and staffing levels are within assigned budget limits.
- Develops and implements a plan of action to deal with budget variances
- Resolves serious Patient Service issues that arise in the geographic area and program beyond the scope of the Managers.
- Reviews program delivery issues and makes recommendations to the Vice President, Patient Services, develops an implementation plan, adopts new policies, procedures and tools to improve service delivery and evaluates program effectiveness.
- Develops new programs; implements changes to existing programs in the assigned functional portfolio.
- Manages complex projects involving stakeholders from across the healthcare sector (both internal and external) and ensures that the appropriate research tools and methodologies are in place
- Participates on Ontario Health atHome initiatives representing the organization and providing subject matter expertise.
- Analyzes and provides advice to the Vice President, Patient Services regarding Patient service issues and their impact on other service areas
- Identifies budget requirements and allocates approved funds in accordance with Ontario Health atHome priorities and local Patient needs.
- Develops, implements, monitors and evaluates area operational plans, goals and achievements.
- Reviews statistical data and other reports to ensure consistency in service levels and initiates plans to resolve issues.
- Monitors service changes, Patient satisfaction and caseload size to ensure that programs respond to community needs.
- Monitors and follows up on Risk Event Management reports related to assigned portfolio
- Identifies service requirements for inclusion in Request For Proposal (RPF) documents and participates in the evaluation of RFPs.
- Establishes learning objectives for reporting staff. Prepares, implements, monitors and evaluates a plan to ensure current and appropriate training and education for all staff related to the Patient Services function.
- Manages relations with area service providers and other stakeholders including hospitals and home support agencies regarding the provision of Patient care and risk issues which arise.
- Represents Ontario Health atHome on a variety of community and/or professional committees and work teams to develop initiatives to provide integrated and quality Patient care.
- Leads and/or participates on internal projects and committees to develop and implement strategies to improve Patient care.
- Provides ongoing leadership and direction to a team of Managers in delivering quality Patient care
- As a member of the Patient Services management team, participates in the development of the annual strategic and business plan.
- Other duties as assigned
- Embody Ontario Health atHome mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work
- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
What must you have?
- Degree in Health Sciences, Health Discipline is preferred or equivalent experience.
- A minimum of five years of leadership experience in a health care environment.
- Demonstrates strategic and operational planning abilities and aptitude including excellent knowledge and understanding of Ontario Health atHome current programs, the healthcare system, including the MOHLTC, Ontario Health and other community agencies and partners.
- Demonstrates excellent leadership, facilitation, negotiation and problem solving skills to manage multi-sector Patient services programs or initiatives to successfully meet identified goals and objectives.
- Demonstrates commitment to continuous improvement and change management principles and application including the ability to facilitate innovation and creativity.
- Demonstrates the ability to identify issues, solve problems and design and implement effective processes across multiple systems and multiple stakeholders.
- Demonstrates solid leadership skills including the ability to facilitate teamwork, align with organizational values, set priorities and promote creativity and innovation.
- Knowledge and demonstrated understanding of Case Management and the Case Management Process.
- Understanding of transitional issues between health care environments.
- Understanding of the Ministry mandated services through Ontario Health atHome.
- Knowledge and understanding of Ontario Health atHome including their direction and initiatives.
- Knowledge of contracts and the contract management process with service providers.
- Solid understanding of the evolving role of Ontario Health atHome within the healthcare sector.
- Knowledge of community resources and roles of health care professionals.
- Excellent communications skills.
- Excellent conflict resolution skills.
What would give you the edge?
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Case management experience or recent related community experience
- Ability to speak French or another second language
Monday to Friday 8:30am to 4:30pm (37.5 hours per week)
Position Location and TravelA valid Ontario driver's license and access to a reliable vehicle are required.
Who are we?
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Date Posted: July 17, 2024Closing Date: July 31, 2024Start Date: August 2024Program: Patient ServicesGroup: Management