Assistant, Guest Services

3 weeks ago

MacTier, Ontario, Canada CNIB Foundation Full time
Assistant, Guest Services

Full Time, Contract (5 months)

Mactier, Ontario

Hourly Rate: Starting at $16.55

Hours of Work: 40 per week

Number of Vacancies: 1

Reports to: Lead, Guest Experience

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Laughter, fun, empowering activities – essential ingredients for the perfect camp experience. Do you want to be part of the fantastic team that helps make it all possible?

Founded in 1918, CNIB is one of Canada's oldest charities. For more than 60 years, CNIB Lake Joe has been providing exciting, safe, and accessible camp experiences for Canadians with sight loss. CNIB Lake Joe is looking for a Assistant, Guest Services to help us bring the magic of summer camp to life for 'kids of all ages' with sight loss, and their families

Note that this position will reside at CNIB Lake Joe during the operational season from May to August and will share accommodations with other staff members.

Your Impact at CNIB
  • Act as a point of contact to guests at Reception in the Welcome Centre.
  • Oversee the arrivals and departures process for guests, which includes the tracking of room keys, printing out of cabin/rooming lists, fire bag lists, and managing the phone on arrival and departure days to ensure prompt communication.
  • Assist guests in other areas of the camp, which include dining room duties (i.e., setting tables, serving meals, clearing plates, taking on the role of a Meal Lead, etc.).
  • Assist with orientation tours for guests and visitors where necessary.
  • Aid in handling guest enquiries and feedback. Resolve issues when possible. Document information for tracking purposes, pass along pressing information immediately to the Lead, Guest Experience.
  • Support guests with application process; provide information about programs, complete registrations over the phone with guests.

Requirements

Who you are:

Education and Certifications

  • Enrolled in a recognized Business Certificate Program, or equivalent job-related experience.
  • Current (within 6 months of start date) Vulnerable Sector Police Record Check.
  • Current Standard First Aid and CPR-C.

Experience and Qualifications

  • Administrative and operational experience an asset.
  • Strong interpersonal skills, including patience and communication.
  • Proficient user of Microsoft Office and Office 365 including word processing and experience working in a database environment including queries.
  • Experience working in an office setting is an asset.
  • Experience using a POS (point of sale system), an asset.
  • Experience using SQUARE tools, an asset.
  • Knowledge of CampBrain software, an asset.
  • Excellent customer service skills and the ability to multitask.
  • Planning, organization, and time management skills.
  • Personal or professional experience relating to blindness and sight loss is considered an asset.
  • Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

Closing date: March 29, 2024

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.

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