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Construction Project Manager

2 months ago


Atholville, New Brunswick, Canada ServiceMaster Restore of Northern New Brunswick Full time

**Project Manager Summary**
Manage all aspects of restoration projects, including obtaining quotes, budgets, and permits, while ensuring timely and efficient execution and customer satisfaction.

Reporting to the Director of Operations, the Project Manager will oversee all aspects of restoration projects, including obtaining quotes from sub-trades, budgets, final repair estimates, and building permits. The PM will work closely with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and Client Service Level Agreements.

**Key Responsibilities**

* Attend various sites and prepare detailed scopes and estimates for insurance and non-insurance jobs
* Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
* Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
* Confirm deductibles with the client and obtain payment prior to starting repairs
* Manage all components of projects while ensuring customer satisfaction through a timely restoration process
* Monitor and coordinate project activities with the insured individuals, clients, sub-trades, and other consultants
* Coordinate the daily activities of all project staff, construction trades, and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
* Assist in the resolution of change requests, unforeseen incidents, and additional work
* Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
* Review construction plans for compliance with all applicable codes, permit issuance, and permit fees
* Perform periodic site inspections of projects to determine compliance with approved estimates
* Coordinate the permit process by reviewing permit applications and received permits for accuracy
* Prepare and maintain timely and accurate documentation, reports, and other materials
* Track and review sub-trade quotes, estimates, changes, and requests for payment

**Communications**

* Notify the Operations Manager with details of emergency work required on each project
* Establish effective onsite communications and progress reporting processes with sub-trades and clients
* Proactive in response to all insured individuals/client inquiries, concerns, or complaints and resolve any issues as soon as possible

**General**

* Attend scheduled production meetings
* Participate in on-call rotations
* Keep management abreast of any concerns or opportunities
* Attend industry events as required
* Mediate and resolve disputes and code issues
* Ensure compliance with health and safety and reporting requirements
* Maintain professional conduct and appearance in all client-facing activities
* Ensure high standards of workmanship and efficiency
* Establish positive rapport with clients when possible
* Provide an exceptional level of service that exceeds the expectation of the client
* Conduct all work in accordance with company safety policies
* Adhere to all company workplace policies
* Attend courses and seminars as required by management
* Obtain certifications as required by management
* Perform other duties as may be required

**Qualifications**

* Ability to read blueprints, schematics, field drawings, and plans
* Solid understanding of all construction trades and construction techniques
* Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time lines
* Demonstrated success in project delivery and execution of project management methods
* Strong management, delegation, planning, and leadership skills
* Highly effective negotiation, diplomatic, and conflict resolution skills
* Excellent facilitation of meetings, feedback sessions, and briefings in order to create consensus among stakeholders
* Flexibility to adjust to shifting priorities and deadlines
* Demonstrated ability to exercise necessary cost control measures
* Effectiveness in the areas of construction safety and productivity
* Effective communication skills both written and verbal
* Ability to engage clients and deliver excellent service
* Thorough decision-making skills
* Highly organized, strong attention to detail, and ability to multi-task
* Demonstrated sound work ethics
* Proven ability to build and maintain strong working relationships
* Flexible, adaptable, and able to work effectively in a variety of settings
* Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
* Team player that fosters team-based learning
* Works well independently and in a team environment

**Education and Experience**

* High School Diploma
* Completion of a Construction, Building Technology Diploma or Engineering Degree
* Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP
* IICRC Certifications are considered an asset
* Minimum three (3) years of work experience in insurance restoration and/or construction estimating/project management