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Front Desk Supervisor

2 months ago

Prince George, British Columbia, Canada Super 8 by Wyndham Prince George Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Super 8 by Wyndham Prince George. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities

  • Develop and Implement Policies and Procedures
    • Establish and maintain effective policies and procedures for daily hotel operations, ensuring compliance with company standards and regulatory requirements.
  • Recruit and Hire Staff
    • Source, recruit, and hire qualified candidates to fill various hotel positions, ensuring a diverse and skilled workforce.
  • Negotiate with Suppliers
    • Develop and maintain relationships with suppliers to secure the best possible rates and services for the hotel.
  • Perform Front Desk Duties
    • Provide exceptional guest service, responding to inquiries, resolving issues, and ensuring a positive experience for all guests.
  • Prepare Budgets and Monitor Revenues and Expenses
    • Develop and manage budgets for various hotel departments, monitoring revenues and expenses to ensure financial stability and growth.
  • Prepare Marketing Plans
    • Develop and implement effective marketing strategies to increase brand awareness, drive bookings, and enhance the hotel's online presence.
  • Address Customers' Complaints or Concerns
    • Respond promptly and professionally to guest complaints or concerns, resolving issues in a fair and timely manner.
  • Establish Work Schedules
    • Develop and manage work schedules for hotel staff, ensuring adequate coverage and minimizing labor costs.

Requirements

  • Education
    • English Education College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
  • Experience
    • 2-3 years of experience in hotel operations, management, or a related field.
  • Salary
    • $31.00/hour.