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Front of House Operations Manager

2 months ago

Calgary, Alberta, Canada Boston Pizza International Inc. Full time
About the Role

We are seeking a highly skilled and experienced Front of House Manager to join our team at Boston Pizza International Inc. As a key member of our management team, you will be responsible for leading the Front of House team to deliver exceptional customer experiences and drive business results.

Key Responsibilities
  • Leadership and Team Management: Lead by example and work closely with the Front of House team to ensure seamless service delivery, high standards of customer service, and a positive work environment.
  • Customer Experience: Foster a culture of customer-centricity, ensuring that every guest has an exceptional experience from start to finish.
  • Operational Excellence: Oversee the efficient operation of the Front of House, including scheduling, staffing, and inventory management.
  • Training and Development: Provide coaching, training, and development opportunities to Front of House team members to enhance their skills and knowledge.
  • Performance Management: Monitor and evaluate team performance, providing constructive feedback and coaching to improve results.
What We Offer
  • Opportunities for Growth and Development: Boston Pizza International Inc. is committed to the development and growth of our team members, offering opportunities for career advancement and professional development.
  • Competitive Compensation and Benefits: We offer a competitive salary and benefits package, including opportunities for bonuses and incentives.
  • Collaborative and Dynamic Work Environment: Join a team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences and driving business results.