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Shift Supervisor – Fleet Operations

2 months ago

Dartmouth, Canada CAA Atlantic Full time
Job Title: Shift Supervisor - Fleet Operations

Oversee daily operations of the Emergency Roadside Service (ERS) fleet team members during their shift, ensuring efficient and safe service delivery.

Key Responsibilities:
  • Supervise and manage a team of drivers during the assigned shift, ensuring all operations are carried out efficiently and safely.
  • Coordinate driver schedules and dispatch assignments based on real-time needs and workload.
  • Monitor fleet operations in the field, providing support and guidance to drivers as needed.
  • Ensure all drivers adhere to company policies, safety protocols, and legal requirements while on duty.
  • Prepare regular reporting on metrics and present findings to Fleet Managers or other stakeholders.
  • Conduct regular check-ins with drivers to monitor their progress, address any concerns, and provide coaching to improve performance.
  • Collaborate with Fleet Managers to implement improvements in fleet operations, driver efficiency, and overall service delivery.
  • Manage the shift handover process to ensure continuity of operations between shifts.
  • Oversee asset inventory, ensuring all equipment and tools are accounted for and in good condition.
  • Process fuel card invoices, monitor expenditures, and ensure compliance with company policies.
  • Provide support with driver timecards, ensuring accurate recording of work hours and coordinating with Fleet Managers & Payroll for processing.
  • Perform other duties as required to support fleet operations.
Core Competencies:
  • Leadership and Team Coordination
  • Conflict Resolution
  • Excellent Communication and Interpersonal Skills
  • Coaching and Mentoring
  • Problem Solving and Decision Making
  • Time Management and Prioritization
  • Results Focused
  • Adaptability and Flexibility
  • Accountability and Dependability
  • Service Orientated
  • Automotive Technical Knowledge
  • Attention to Detail
  • Administrative Efficiency
  • Ethics and Integrity
Working Conditions:
  • The role requires active supervision in both office and field environments.
  • Regular exposure to on-the-road conditions and field operations challenges.
  • Overtime and off-hours work may be required, depending on operational needs.
  • Able to lift at least 50 lbs.
  • Manual dexterity required.
  • On call as required.
Qualifications:
  • Minimum 2 years of experience in a team lead or supervisory role.
  • Valid Class 5 licence; Air Brake Endorsement is preferred.
  • Strong leadership and team management skills, with a focus on operational efficiency and driver support.
  • Excellent problem-solving abilities, particularly in dynamic, field-based environments.
  • Proficiency in using fleet management, dispatch software, and administrative tools.
  • Strong computer skills, excellent working knowledge of Microsoft Office suite of products.
  • Ability to remain calm under pressure and manage multiple tasks simultaneously.
  • Strong communication skills, both verbal and written.
  • A valid driver's license and a clean driving record.
  • Flexibility to work various shifts, including nights, weekends, and holidays.