Deskside Support Specialist

1 month ago

Whitby, Canada Aecon Full time

Come Build Your Career at Aecon

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

At Aecon, you can count on:

  • Safety Always. Our number one core value. If we can't do it safely, we don't do it at all.
  • Integrity. We lead by example, with humility and courage.
  • Accountability. We're passionate about delivering on our commitments.
  • Inclusion. We provide equitable opportunities for everyone.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us

At Aecon we:

  • Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
  • Believe in helping you build your career through our Aecon University and Leadership Programs.
  • Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
  • Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our people. We're always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community

The Opportunity

Aecon is well-positioned in the Canadian marketplace as an industry leader in the development and construction of infrastructure. We have a roster of ongoing major projects here and abroad, record backlog diversified across multiple sectors and duration, and a robust pipeline of future project pursuits. We are in a strong market position, but we are ultimately aiming higher.

Reporting to the Client Services Manager, the position is responsible for branch office support, network infrastructure support and the successful completion of helpdesk requests within their support queue and overall management of the service provided to all Aecon field activities.

What you will Do Here

  • Support Corporate and key branch offices with second level support.
  • Imaging and deploying equipment, making CMDB updates as necessary.
  • Keeping site records up to date and accurate, and maintaining proper equipment inventories.
  • Act as subject-matter-experts for support applications like Microsoft Intunes, Microsoft Teams, Bomgar, and O365 products.
  • Assist in gathering info for jobsites and working with the Estimator on site quotes.
  • Assist the Service Desk and Field Operations team as needed.
  • Helps co-ordinates quality standards and ensures public company compliance.
  • Adheres to Aecon's Core Values and Policies and Procedures.
  • Adheres to Aecon's IT Services Policies, Procedures and Guidelines.
  • Supports organisational change.


What you Bring to the Team

  • Minimum of a Post Secondary Education with information technology degree or diploma from a Canadian accredited institution.
  • Demonstrable experience with and training on multiple technologies including (but not limited to) BMC Remedy, Cisco equipment, Lenovo hardware, Logtitech voice conferencing equipment, and Microsoft technologies (Intunes, Teams, O365 suite).
  • Has an up to date and clean driving record.
  • Preferred to have; up to date passport

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.

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