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Senior Lead Application Support

2 months ago


Montreal, Quebec, Canada RBC - Royal Bank Full time

This role requires a seasoned Technology leader with 12+ years of experience in application support, maintenance, and delivery of enhancement/maintenance projects on critical applications.

Key Responsibilities:

  • Collaborate with colleagues across Business and IT to achieve Business and IT objectives
  • Participate in code and non-functional reviews of all production-bound SRE solutions
  • Manage vendor relationships, problem resolution, and maintenance of applications
  • Drive transformation by automating existing processes
  • Track audit, monitor, and implement technical work streams
  • Act as portfolio SME - understand and document common components, core functionalities, and infrastructure of supported applications
  • Support the integration of new releases, bug fixes, technology currency changes to production
  • Focus on Continuous improvement and technical standards
  • Manage application's maintenance budget and provide maintenance support cost forecasts

Requirements:

  • Minimum 12+ years of experience in Technology leadership role and people management
  • Proven application support, maintenance, and delivery of enhancement/maintenance project on critical applications
  • Experience working with vendors both onshore and offshore resources
  • Experience with different technologies and distributed systems and workflows
  • Capacity planning/sizing and performance tuning skills
  • Ability to identify, institute process improvement, and effectively apply application enhancement
  • Analytical approach to issue identification and resolution
  • Capacity to understand the technical capabilities and limitation of existing and emerging architectures

What We Offer:

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Leaders who support your development through coaching and managing opportunities
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities

Job Skills:

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management

About the Company:

At RBC, we strive to build inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are committed to tackling issues of inequity and systemic bias to support our diverse talent, clients, and communities.