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Parts Advisor-The BMW Store
2 months ago
Parts Advisor role at The BMW Store requires excellent customer service skills and knowledge of automotive equipment, parts, and accessories.
**Job Summary:**
We are seeking a Parts Advisor to provide exceptional customer service, interact with guests and wholesale customers, and maintain minimum levels of parts and supplies.
**Key Responsibilities:**
- Provide excellent customer service and interact with guests and wholesale customers.
- Maintain minimum levels of parts and supplies through data processing records and visual inspection.
- Look up stock numbers and prices in the system.
- Advise customers on the substitution or modification of parts when exact replacement is not available.
- Maintain systemized storage facilities ensuring proper security for parts and tools.
- Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
- Issue parts on the basis of requisitions submitted by Technicians.
- Work to improve CSI and general customer satisfaction in accordance with the OpenRoad's philosophy.
- Maintain parts and parts room in a clean and orderly manner.
- Must follow company safety policies and practices.
**Requirements:**
- Excellent customer service skills.
- Working knowledge of automotive equipment, parts, and accessories.
- Current knowledge of local sources of supply.
- Knowledge of techniques for receiving, storing, and issuing parts and supplies.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Valid British Columbia driver's license.
**About OpenRoad:**
OpenRoad is one of the largest and fastest-growing automotive retail groups in the country, representing 20 automotive brands across 33 locations.
**What We Offer:**
- Opportunity to work with a variety of OEM brands.
- Amazing incentives, including discounted vehicle purchasing program, boot allowance, and computer rebate program.
- Internal and external training and development opportunities.
- Comprehensive extended health and dental plan.
- Recognition and engagement events.
